ClickHelp Technical Writing Blog

Do you often watch How-to videos on YouTube? I am sure you do it from time to time. As for technical communication, video has already become widely spread in user manuals. Statistics show that up to 75% of users do Continue reading »

The tendency of remote working in 2020 is blended into 2021”. And, the field of technical communication continues to grow since this sphere is one of those that are not tied to a certain workplace. Worldwide demand for simplified technical Continue reading »

What Is DITA? DITA is short for The Darwin Information Typing Architecture. It comprises the principles of specialization and inheritance that are much like the Darwinian theory. “Information typing” means the classification of information into topics, not “typing” as in Continue reading »

Last year was a huge challenge for the whole world. So many people had to change their careers as the global lockdown deprived them of their income. And, many people got stuck at home working. But I guess that is Continue reading »

As everyone says today, 2020 has drastically changed everything: our private lives, hobbies, relationships, habits, and careers. Technical writing is no exception. Unexpectedly, the pandemic has brought so much new in this sphere that we all need to figure out Continue reading »

It is the end of December, and we are approaching the close of this atmospheric year for sure, time for some wrap-up. So what did 2020 bring us? Of course, first that pops up in one’s head is the pandemic Continue reading »

Implementing password-protected user guides is something that any company may need. You may ask why someone would need to hide their online user documentation behind a login page? The answer is simple. Documentation can be different. Let’s say we talk Continue reading »

One of the most common things users say about technical documentation is that it describes the information they already know. This fact reduces the value of the content to the minimum. Now, when thousands of software products and cloud services Continue reading »

A knowledge base (KB) is a brilliant source of information for users. That is an excellent repository - store, share, and organize the information the way you want and need. You can build it for both external (customers) and internal Continue reading »

Being a technical writer means getting writing tasks from other departments, not only your manager. It's not like you don't have enough on your plate already, but since you are really good at creating documentation, helping other teams out seems Continue reading »