ClickHelp Technical Writing Blog

We have been developing our help authoring tool, ClickHelp, for quite some time now. It has been a long journey of learning to prioritize things, to listen to feedback and apply it. Different workflows require different functionality, so we have Continue reading »

Nothing is steady in our world. Some things fall back, others evolve. If we take a look at technical writing from this perspective, we can see that this field is developing and growing, the future of technical writers is looking Continue reading »

Case deflection is the perfect situation when customers are able to find answers to product-related questions on their own without contacting support. What it usually means for a company is saving money! The fewer cases are opened by the support Continue reading »

Technical writers perform different tasks in different spheres. One might think that their only job is creating instructions, but this can't be further from the truth. Technical writing is many things, white papers and scientific articles among them. Trying to Continue reading »

How do you know if your technical documentation is any good? And, most importantly, how do you fix it if it’s not good enough? Well, there are certain key points that you will need to analyze to make sure your Continue reading »

We have been living in 2019 for four months now, so the predictions for this year are over. It’s high time to start analyzing what trends are actually unfolding in the techcomm community worldwide. New Formats and Platforms in Tech Continue reading »

The main aim of technical writing is to help users achieve their goals by using a product. It’s possible only through clear and easy-to-interpret documentation. That's why there are so many different types of documentation. Whether you’re a novice or Continue reading »

Soft skills are often overlooked in technical writing. People start seriously working on them only when a situation becomes dire. Like, when you realize that you are so bad at time management that this affects your career growth. Being proactive Continue reading »

Documentation delivery is quite an important process and can be provided in different formats. You can send out PDF files, send printed documentation or host your documentation online. Having online documentation is very useful, as you can instantly share any Continue reading »

Our team has got so many reasons to be excited. The main reason is, of course, the ClickHelp Aurora Polaris release. One of the nicest feelings is when your hard work pays out and this is exactly the case  Continue reading »