ClickHelp Technical Writing Blog

Launching your own startup, one may face a lot of issues related to establishing processes (sales, marketing, support, production, employment, etc.), fine-tuning them, and finding a niche that will help you grow. Software is a must in any business today Continue reading »

New words and phrases tend to somehow miraculously seep into our everyday life. This is regular for the world of modern technology. And as a person working closely with words and technology, have you ever wondered how these words are Continue reading »

Last year has drastically changed our reality, and a lot of companies still work remotely. They’ve managed to establish their processes online, which is a miracle. Hiring and onboarding new employees has gone online as well, and it requires a Continue reading »

It’s hard to imagine our lives without the Internet here and now. It is our go-betweener in communicating with those far away; watching movies, listening to music, playing games on the web, and even reading technical documentation. Virtual reality absorbs Continue reading »

Technical drawing today is an essential part of technical documentation. Such industries as civil engineering, architecture, shipbuilding, aerospace engineering, astronautics, or medical engineering can’t help using technical drawings. Those technical writers who work on documentation like that, are to be Continue reading »

We have great news for you: following our article about DITA we had the honor to participate in the “ClickHelp as a DITA Alternative” webinar organized by Scott Abel. Watch the webinar. About the Host and Presenter Scott Abel is Continue reading »

A QR code or a Quick Response code is a type of matrix barcode first designed in 1994 in Japan to track vehicles in the automotive industry during the manufacturing process, not as a helpful marketing tool we see today Continue reading »

Standard operating procedures, or SOPs, are documents that contain a set of instructions on how to perform a task in a correct and safe way according to all the regulations. This type of technical documentation is equally important not only Continue reading »

This is the second part of our introduction to the “Markdown universe”. In our previous post, you can learn more about Markdown history. Today we are talking about the variety of editors for Markdown. Variety of Markdown Editors Nowadays, Markdown Continue reading »

Do you know that 90% of users prefer instructional videos when they want to learn something? Just imagine how many people watch YouTube every day looking for How-to videos to say nothing about those who choose video courses. Not only Continue reading »