ClickHelp Technical Writing Blog

This is the era of SaaS. The idea of software has changed a lot for the past I'd say ten years. Sure, we still install software on our PC's and laptops, but we tend to use services much more: Google Continue reading »

Cybersecurity was a hot topic for many movies in the 1990s. Hackers were always lurking on the Internet to steal the top secrets. Although it was displayed incorrectly, for the most part, the danger was really there. Before the Internet Continue reading »

Giving names to images/sections/help topics is something tech writers do a lot. To find just the right name is important - this is what defines an object. Understandably, certain guidelines exist for the file naming process. When you work on Continue reading »

Technical writers can help with many business-related things to make a company successful. For one, they create internal documentation, like process documentation, that keeps everything together. They can write whitepapers, memos, develop educational materials, etc. Today we are going to Continue reading »

Technical writers are the people behind orchestrating a flawless user experience alongside other teams. Where will a user go if they have questions? They could go to Support, of course, but technical documentation is step one. Users will most likely Continue reading »

There’s always something to improve in any given help writing process. This post will help you learn how to improve software manuals creation. Software documentation is similar to many other help writing projects, but it has its unique features. Take Continue reading »

How can one make sure that their project, a software project, for instance, is going to be a success? No one will give you a recipe that works 100% of the time, but there are ways to increase the chances Continue reading »

If you are reading this, there’s a high chance you are a technical writer experiencing signs of burnout and willing to do something about it. Let’s first define what burnout is by singling out some of the red flags you Continue reading »

I recently wrote an article on how to compose a tech writing portfolio. The next logical step is actually making it available for future employers. Several things need to be considered: Ease of set up How much knowledge and skills you Continue reading »

When you are starting a new documentation project, you might be looking for guidance. So, in this post, you will find a user manual template that works best for software documentation. The provided guidelines can be applied to other types Continue reading »