Software Documentation Tool

Feature-rich cloud platform for your technical writing needs

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Flexibility and Power

  • Rich topic content: videos, surveys, quizzes, feedback forms, etc.
  • Smart interactive tables with sorting
  • White-label branding and custom domain name
  • Easy migration from MadCap Flare, RoboHelp, MS Word, Confluence, etc.
  • More than 20 existing integrations, REST API support
  • Full reader UI customization
  • Сonfigurable printed output templates
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Collaboration and Teamwork

  • Cloud hosting for your content and authoring environment
  • Unlimited version history and detailed auditing
  • Customizable topic review workflow with simplified UI for reviewers
  • Email notifications for comments and workflow events
  • Topic statuses, review comments, per-topic ToDo items
  • Advanced Table of Contents filtering
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Single-Sourcing and Content Reuse

  • Cross-project content reuse with snippets, variables and conditional content
  • Multiple projects and project versions in a single portal
  • Outputs with varying content from the same project
  • Multi-channel publishing to online documentation, PDF, Web Help and other formats
  • Public or password-protected docs, internal knowledge bases, Context Help - all in one portal
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"As an authoring tool, ClickHelp is easy to use and highly efficient. It can meet the needs of a small company but is scalable and full-featured enough to meet the needs of large corporations with multiple authors and departments."
Jennifer Thompson
Technical Product Manager

Comprehensive Reader UI

  • Patented Full-Text Search engine customized for documentation search
  • Taxonomies (index keywords) and search customization features
  • 6 ready Reader UI templates for different types of documents
  • Automatic See Also, breadcrumbs, mini-TOC and other navigation elements
  • Accessible reader UI that meets Section 508 and WCAG 2.0 Level AA requirements, Toc quick filtering, reader feedback widgets
  • Google Translate and chat bots integration
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In-depth Analytics and Reporting

  • Project readiness, content contribution and reader behavior reports
  • Detailed analytics with report drilldown mode
  • 30+ content metrics including readability, time to read, word count, etc.
  • Topic ratings based on user votes and 14 more reports
  • Seamless Google Analytics 4 integration
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Security and reliability

Single Sign-On Support: Google, Azure, Salesforce and other providers
Cloud or on-premises hosting for your content and authoring environment
Near 100% platform uptime and regular backups
Secure payments via PCI compliant e-commerce platform
State-of-the-art data center parks with multi-redundant network connections
Strong SSL encryption
Choose where to store your data with hosting providers in different parts of the world

Translation and Localization

Translator Workspace - a powerful tool to manage translators' work
Translation editor to localize topics, portal Home page, menu items, images
Base language word count
Filtering by statuses, assignee, progress, etc
Localized screenshots can be added via drag-n-drop or uploaded directly to the File Manager
Translation synchronization in your portal with the possibility to track the progress
Google Cloud Translation and Microsoft Translator support
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