Single-Sourcing and
Content Reuse

ClickHelp Project Backup

Our native format makes it a snap to export legacy projects and clear out any outdated content, keeping your projects list clean. Your exported topics will remain intact with dynamic elements such as snippets and conditional blocks.

Conditional Content

This is one of the most powerful single-sourcing techniques. The idea is simple - some content blocks may be shown or hidden, depending on how you configure. For example, if your topic has a part that is only suitable for developers, wrap it in a Conditional Block and assign the Developers output tag. Later, you will be able to generate two different outputs form the same topic - with this block and without it. This way, you may have one document that gets published in several ways depending on the target audience.

Role-Based Access

The ability to generate multiple different outputs from a single source works great in conjunction with the documentation visibility levels. If you make your documentation password-protected, you can assign different permissions to different readers of your portal. When they log in, they will have access only to the guides you allowed for their profile or role. This way you can have different groups of people (partners, clients, contractors) seeing different online guides in your ClickHelp portal.

Conditional TOC

You can customize the way your topics and folders appear in the Table of Contents. You can include or exclude any topics unconditionally, or only with specific output tags. For example, you may omit some of the topics from printed manuals and include extra for online version. Or you can add entire TOC branches for administrator guides vs. user guides.

Output Styles

When you need to make your documentation custom-branded for different clients or partners, conditional styles come into play. Within a single project, you can vary fonts, colors, backgrounds, logos, and much more. This way every client gets uniquely styled documentation.