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ClickHelp Documentation

ClickHelp Licensing

Frequently asked questions about ClickHelp licensing.

[-] What is considered a "topic"?
A topic equals one node in the TOC. As a rule, it contains certain text covering one feature or functionality. For online documents, one topic equals one documentation page.
[-] Who is considered an "author"?
An author is a user who has the rights to contribute to the contents. Depending on the role, such user may be able to add topics, edit content, delete topics, publish projects, etc.
[-] Can I upgrade my ClickHelp plan?
Yes, you can upgrade your current ClickHelp plan at any time. Contact sales@clickhelp.co, so we can guide you through the process.
[-] Can I downgrade my ClickHelp plan?
Yes, you can do this at the moment of your next renewal. Contact us at sales@clickhelp.co at least 48 hours prior the renewal day, so we can help.
[-] Can I install ClickHelp On-Premises on my own server?
Yes, this is possible. Contact our Sales Team for this at sales@clickhelp.co to discuss licensing and pricing options.
[-] Do you offer any custom pricing?
Yes. If our standard packages don't fit your needs you can get a custom licensing offer on request. Contact our Sales Team at sales@clickhelp.co to explain what kind of custom pricing you require, and we'll be happy to assist.