Release Notes: June 2025
This June release introduces AI Suite — a paid add-on with a unified points system for AI features; plus Ask Your Docs, a new beta tool that lets you preview how AI will answer your readers' questions.
AI Suite Add-on
We're introducing AI Suite, a paid add-on that unifies all AI capabilities under one subscription with a flexible points system:
- 30,000 ClickHelp AI Points (CAPs) monthly: A single monthly allowance that replaces separate daily limits for individual AI features.
- AnswerGenius leads the way: As our most proven AI feature, AnswerGenius is the first to transition to the CAPs system. Each query uses 10 points from your monthly allowance.
- Usage tracking: Monitor your CAPs usage in My Subscription. Administrators receive notifications at 70%, 90%, and 100% usage levels.
- Monthly refresh: Your CAPs usage counter resets on the 1st of each month.
🎉 Early Adopter Special: Subscribe before December 31, 2025, to lock in special pricing.
WriteAssist and other AI features currently maintain their existing limits and will join the AI Suite in future updates.
Ask Your Docs (Beta): See How Your Readers Will Experience AI
Test how AI understands your documentation before your readers do:
- Preview AnswerGenius responses: Ask questions your users might ask and see exactly how AI will respond based on your content.
- Find gaps before they do: Discover where your documentation might leave readers confused or searching for more information.
- Test everything: Check drafts, private docs, and restricted content—see how all your documentation performs with AI.
- Build confidence: Understand how AnswerGenius will serve your readers before enabling it for them.
During beta, authors can make up to 10 queries daily.
AnswerGenius Updates
AnswerGenius now operates as part of the AI Suite add-on:
- Existing AnswerGenius users receive complimentary AI Suite access through August 31, 2025, ensuring a smooth transition.
- After the transition period, AnswerGenius requires an active AI Suite subscription.
- All functionality remains unchanged — we've simply unified the licensing model.
Additional Improvements
- Various performance enhancements and bug fixes across the platform.
The new version will be gradually rolled out to customers within 2 weeks. You'll receive a notification 72 hours before your server's planned update. The update process is seamless with no service interruptions.