ClickHelp Documentation

SSO User Matching

The user login names may be different in ClickHelp and in the Identity Provider. When a user authenticates through SSO, the documentation portal will need to find out what ClickHelp user matches the Identity Provider user. To match the user accounts, the portal will use the ClickHelp user e-mail address as an identifier. If there is a ClickHelp user account with an e-mail that matches either the User ID or the user e-mail address given by the Identity Provider, that ClickHelp account will be authenticated in the portal.

Typically, the e-mail addresses of ClickHelp user accounts are unique in one portal. At the same time, most Identity Providers can give out the e-mail address of the user they authenticate. Hence using an e-mail makes the most sense for automatic user matching.