ClickHelp Update

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Author in a web browser on Mac, Windows and Linux

Browser-based, 100% cloud, flexible. It can produce online and printed documentation, PDF docs, context help, policies and procedures. Get started in minutes - just sign up and get your own documentation portal!

Your Online Documentation Portal

Microsoft Windows

Internet Explorer

Multiple Formats

Online ClickHelp Portal

Countries

Users

Topic Views

Create Online Help Easily

Migrate content from Microsoft Word, CHM, HTML, MadCap Flare, Robohelp, Help & Manual
Publish as online help, PDF, HTML5 WebHelp, DOCX, eBook

Explore Features

ClickHelp Product Videos

Time is money. Learn what ClickHelp is in 3 minutes. Watch our documentation tool videos to see product features and save your time.

ClickHelp Overview Video

WYSIWYG Editor Overview

ClickHelp Technical Writing Blog

Here are some of the most popular posts from ClickHelp technical writing blog:

Convert CHM to Web Help

Many software companies who develop Windows desktop applications still ship their software help systems in the CHM format (Windows Help File, HTML Help). In this post, we’ll talk about an alternative format (Web Help) and the transition path. If you Continue reading »

Top 7 Online Help Authoring Tools

Online documentation authoring is tough. And, it’s not getting any easier without the right tools at hand. Documentation is not a single article covering some topic, but a set of articles united in a single system with the use of Continue reading »

11 Skills of a Good Technical Writer

What makes a good tech writer? This profession only seems easy and straightforward. There are many hidden rocks in being a technical writer, and, as for being a good one - there’s even more. As a company that has a Continue reading »

Types of Technical Documentation

Have you ever created a resume for a job, prepared a presentation or written an email to your boss? Then you’ve already written technical documents. Technical writing includes a wide range of documents. They include instructions, reviews, reports, newsletters, presentations Continue reading »

What Clients Say

As an authoring tool, ClickHelp is easy to use and highly efficient. It can meet the needs of a small company but is scalable and full-featured enough to meet the needs of large corporations with multiple authors and departments.

ClickHelp employees believe in their product and stand behind it. I cannot recommend them highly enough.

—Jennifer Thompson
Technical Product Manager
IBM

I'd like to take a minute to say how much I appreciate the help you have provided. The assistance you provided was accurate, detailed and very timely. My expectations based on past experience with other vendors was that I may very well be get short unhelpful answers and be pointed to documentation since my issue wasn't "break" related. For you to walk me through my issues as well as provide screen shots where applicable was fantastic. I greatly appreciate your time and effort.

—Mike Brassard
Systems and Network Engineer
Constituo Software LLC

You guys are the best! It’s rare to have a software vendor implement suggestions, and even more rare to get feedback when they do. Kudos on such excellent service. Thank you!!

—Eileen Howald
President
Relyence Corporation

ClickHelp Tech Support is one of the best user support teams I've worked with. The team's responses are timely, professional, and very useful. My issues are usually resolved with a single email, but the team also always follows up when I need additional assistance. Many thanks for your quality service!

—Lauren Meyer
Senior Technical Writer
Skyword Inc.

ClickHelp Reviews

CrowdReviews

5.0

Julie Lintner, Dataserv

ClickHelp was the perfect choice for our documentation portal!

It was very easy to use and I was able to import all of our Word-based documentation directly into ClickHelp. ClickHelp was very open to all suggestions that I made about the software and some of the requests were implemented by ClickHelp in the first few months of using the software ...

Capterra

5.0

Mike Levinson, Lloyd's Register

ClickHelp is changing the way our company handles documentation

Our company has many software products and supporting user guides and manuals. With no standardization in place we were looking for an on-line solution to improve the overall look and consistency of our user guides and installation manuals. After reviewing several of the leading Help Authoring Tools (HAT) on the market, we decided on ClickHelp. Several key features of ClickHelp ...

G2 Crowd

4.6

Joe S., Trifectix

Incredibly capable and flexible

The content editor is extremely easy to use while still being very feature rich. It's easy for a broad range of skill sets to use the system and then generating documentation in multiple formats is straight forward and extremely accurate. We've leveraged ...

Your own portal, right now

ClickHelp Pricing

SaaS or on-premises

Free Downloads

To share our experience and knowledge, ClickHelp team creates awesome content for technical writers, web designers and software developers. We create user manual templates, guides on technical writing, ebooks on web design and more - see free downloads below.

Online Help HTML Templates - Free Download

Technical Writer Career Guide - Free Ebook

Are your manuals ready for mobile world? Responsive HTML Getting Started Guide

ClickHelp - Built to Offer Solutions

Tired of manually handling 10 versions of a Word document?

Document variations are easy to implement by using Variables, Conditional Content and Publish Configurations. You can get different content for every of the output formats. Use the content management functions of ClickHelp to make the process easier and save time.

Need single-sourcing, but afraid of structured authoring and DITA?

In your tasks, you can use just what is really needed. Often, there is no need to use complicated structured authoring approaches to implement single-sourcing. In ClickHelp, you can get the same benefits with the use of WYSIWYG and HTML source authoring.

Did you ever lose changes when collectively working on a document?

That happens to the best of us. The topic-based authoring approach with automatic document locking improves the collaboration and teamwork for technical writers. This helps get things done easier and quicker.

Do you feel that "See this help topic" is a typical answer of your tech support?

Nowadays, people search for answers on the Internet. Your task is to make sure they can find your content to get the answers. The SEO functionality of ClickHelp is an easy way to start addressing this need.

Having trouble understanding the progress of your documentation project?

The project statistics ClickHelp collects is an easy way to get the answers you need. You will see the overall project readiness, the people assigned the highest number of topics, and more. Using this information, you can find bottlenecks and balance the load.

Who is going to set up and manage your online documentation server?

With ClickHelp, you don't have to think about this. With your license, you get a ready documentation authoring and online documentation hosting environment. Your task is to focus on great content - your clients need it. It is really easy to start with ClickHelp!

Is your online documentation searchable for web crawlers?

ClickHelp takes care of it for you! With Google Webmaster Tools and Google Analytics integrations, you are getting in-depth statistics about your readers free of charge. The built-in ClickHelp Statistics will give you additional documentation-specific stats for your analysis.

Want to have video and interactive content in documentation?

A picture is worth a thousand words. And a video is event better! With ClickHelp, you can embed YouTube videos into help topics, or put some JavaScript game there to make some fun. It is time for innovations - user documentation must be effective.

Content engagement is a trend, and you know this. Not sure where to start?

ClickHelp is here to provide a solution within 5 minutes - ready sharing buttons, Disqus commenting service integration. Use them to start building a community around your content. Be closer to your clients, communicate with them more often - this helps build trust.

Got a huge technical document that is hard to navigate?

Topic-based authoring in ClickHelp is the answer to the navigation maze. The quick-filtered Table of Contents, Index, and Search - this will guide the readers to the right place quicker. Reader-friendly online documentation is what will help you stand out in your industry.

Ready to learn more about ClickHelp? Check the product features!

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