Technical Writing Blog

While working on a project, you may often feel that knowledge slips through your fingers like sand. During the creation of a deliverable, you’re fully immersed in the content—it’s fresh in your mind. But once the project ends, it’s as if you hit a reset button. This can be frustrating, especially when past experiences could…

If you’re reading this, you’ve likely experienced RoboHelp’s limitations firsthand—the complex desktop software, the steep learning curve, and the challenges of collaborating with team members. The good news? You’re not alone, and better options exist. The technical documentation landscape offers just enough modern alternatives to eliminate RoboHelp’s pain points. In this article, we’ll examine the…

Having a structured publishing pipeline is essential for creating and maintaining comprehensive documentation. This process often begins during the development phase and continues through post-release analysis. Different companies may have varying approaches to documenting code and features. Unfortunately, most companies either do not have a documentation SOP or have one that is not mandatory. However,…

So, you’re wrestling with wrangling all that crucial tech info, right? Archbee’s often the name that pops up—and for good reason. Think collaborative editing that feels like Google Docs but much better, the power to hook into your favorite tools with APIs, and the ability to slap your own brand all over your docs. For…

Successful communication is essential for the growth and development of any company. One aspect of effective communication is external documentation, which plays a crucial role in conveying information to users, customers, and outside stakeholders. This article explores what external documentation is, why it is important, its categories, tips for producing effective external documents, and how…

As companies sharpen their knowledge management game, many are realizing that the standard playbook might need a refresh. For a long time, Atlassian’s Confluence has been the go-to hub for team collaboration and documentation. But let’s be real; even the most reliable tools can sometimes feel like they’re not quite hitting the mark anymore, right?…

There is an old saying: Knowledge is knowing a tomato is fruit; wisdom is knowing not to put it in a fruit salad. This is fully applicable to distinguishing data, information, and knowledge. While the difference between these concepts is significant, today data, information, and knowledge have become universally interchangeable terms. However, understanding the distinctions…

For years, MadCap Flare has been the trusty sidekick for technical writers, a tool packed with features that let you create content once and blast it out in a gazillion different formats—think web help, PDFs, mobile guides, you name it.  But let’s face it: the tech landscape is always shifting, isn’t it? Suddenly, everyone’s talking…

Effective employee training is essential in today’s business environment, as it helps build a knowledgeable and skilled workforce. One of the most powerful tools for achieving this is an in-house company wiki or knowledge base. These web-based repositories not only serve as a foundation for training but also enable employees to share information and collaborate….

We often hear the term “customer-facing documentation,” but the problem is that it is frequently an afterthought. In fact, customer-facing documentation is “born” during the testing process and can be viewed as a learning opportunity that helps design, engineering, and marketing teams better consider the customer experience. To create high-quality customer-facing documentation, developers should aim…