Technical Writing Blog

APIs (Application Programming Interfaces) have become increasingly popular in recent years for building and connecting software applications. According to Postman's 2023 State of the API report, APIs are becoming more essential for companies to stay competitive and to provide value Continue reading »

Today, we're excited to launch the new ClickHelp for Startups Program! In this blog, you'll discover all the details about this initiative, aimed at providing comprehensive support for startups. Learn how ClickHelp can empower your startup journey with top-notch documentation Continue reading »

As your company's documentation continues to accumulate, you and your team may encounter issues such as losing documents stored on office PCs or instances where document owners forget to share important information with their colleagues. These challenges are common in Continue reading »

Product documentation is a crucial accompaniment to every new digital product. Without effective product documentation, achieving optimal UX parameters becomes challenging. Users rely on reference documents to find answers to questions that emerge during their daily interactions with the product Continue reading »

To create truly effective documentation, technical writers and developers need to collaborate closely despite the fact that they usually have slightly different priorities. Writers aim to produce comprehensive docs that aid end users. Developers focus more on building and shipping Continue reading »

When subject matter experts create content related to your product, you're guaranteed high-quality documentation. However, SMEs often use language that may differ significantly from your customers' language. Technical documentation typically includes technical terms, abbreviations, and even jargon, which can reduce Continue reading »

The rise of AI tools like ChatGPT has many technical writers feeling uneasy about their job security. Headlines warn that robots are coming for a lot of jobs, especially professions involving writing and content creation. With AI assistants now able Continue reading »

Without a style guide, it will be hard to create great technical content. No matter how different your documents may be, a style guide will help your team of technical writers to ensure consistency within all your documentation. You may Continue reading »

Almost a year since the launch of ChatGPT — and this neural network is still extremely popular. As of today, it is used by more than half a billion users. People are using it for everything from generating essays and Continue reading »

Eventually, most businesses realize they need to organize training for employees or product users. Without it, product users may waste too much time trying to find information or figure out processes on their own. Employees may struggle with receiving incorrect Continue reading »