ClickHelp Technical Writing Blog

Documentation branding - a lot of people are doing it, but few know why it is such a necessity. In this post, we will touch upon the main goals of documentation branding and also equip you with the right tool Continue reading »

Today we are going to talk about a very important topic - how technical writers can create an efficient and healthy work environment at the same time. Most techies love brand new hardware. But, is this fancy keyboard good for Continue reading »

Online documentation was a very logical next step for technical writing. The Internet has become so easily accessible that looking up something online seems like a natural part of our lives. So, storing documentation online is not only a matter Continue reading »

We have been developing our help authoring tool, ClickHelp, for quite some time now. It has been a long journey of learning to prioritize things, to listen to feedback and apply it. Different workflows require different functionality, so we have Continue reading »

Nothing is steady in our world. Some things fall back, others evolve. If we take a look at technical writing from this perspective, we can see that this field is developing and growing, the future of technical writers is looking Continue reading »

Case deflection is the perfect situation when customers are able to find answers to product-related questions on their own without contacting support. What it usually means for a company is saving money! The fewer cases are opened by the support Continue reading »

Technical writers perform different tasks in different spheres. One might think that their only job is creating instructions, but this can't be further from the truth. Technical writing is many things, white papers and scientific articles among them. Trying to Continue reading »

How do you know if your technical documentation is any good? And, most importantly, how do you fix it if it’s not good enough? Well, there are certain key points that you will need to analyze to make sure your Continue reading »

We have been living in 2019 for four months now, so the predictions for this year are over. It’s high time to start analyzing what trends are actually unfolding in the techcomm community worldwide. New Formats and Platforms in Tech Continue reading »

The main aim of technical writing is to help users achieve their goals by using a product. It’s possible only through clear and easy-to-interpret documentation. That's why there are so many different types of documentation. Whether you’re a novice or Continue reading »