ClickHelp Technical Writing Blog

We have great news for you: following our article about DITA we had the honor to participate in the “ClickHelp as a DITA Alternative” webinar organized by Scott Abel. Watch the webinar. About the Host and Presenter Scott Abel is Continue reading »

A QR code or a Quick Response code is a type of matrix barcode first designed in 1994 in Japan to track vehicles in the automotive industry during the manufacturing process, not as a helpful marketing tool we see today Continue reading »

Standard operating procedures, or SOPs, are documents that contain a set of instructions on how to perform a task in a correct and safe way according to all the regulations. This type of technical documentation is equally important not only Continue reading »

This is the second part of our introduction to the “Markdown universe”. In our previous post, you can learn more about Markdown history. Today we are talking about the variety of editors for Markdown. Variety of Markdown Editors Nowadays, Markdown Continue reading »

Do you know that 90% of users prefer instructional videos when they want to learn something? Just imagine how many people watch YouTube every day looking for How-to videos to say nothing about those who choose video courses. Not only Continue reading »

It’s officially springtime! The spring is always filled with bloom, hopes for better days, and beauty. So today, we decided to talk about women in technical writing. They inspire, motivate, surprise, and compel us with their determination, creative approach, and Continue reading »

If you are a technical writer, I am sure you’ve got an endless backlog. It is sad but so true to life: so many tasks are to be done, and so little time! Even professionals in the sphere of task Continue reading »

A system for commenting on a document so that it is syntactically identifiable from the text is called a markup language. When the document is processed for display, the markup language is not shown and is only used to format Continue reading »

What is IT documentation? In a nutshell, it is a full database of all the information an IT team needs to fulfill its tasks efficiently. It should involve all kinds of key documents: detailed instructions for specific operations, onboarding docs Continue reading »

The realities of modern life demand constant learning of new trends and tools almost in every profession. Nowadays, conferences are a part of such knowledge acquiring. So, if you want to stay relevant as a professional in tech comm, you Continue reading »