ClickHelp Technical Writing Blog

What Is DITA? DITA is short for The Darwin Information Typing Architecture. It comprises the principles of specialization and inheritance that are much like the Darwinian theory. “Information typing” means the classification of information into topics, not “typing” as in Continue reading »

Last year was a huge challenge for the whole world. So many people had to change their careers as the global lockdown deprived them of their income. And, many people got stuck at home working. But I guess that is Continue reading »

As everyone says today, 2020 has drastically changed everything: our private lives, hobbies, relationships, habits, and careers. Technical writing is no exception. Unexpectedly, the pandemic has brought so much new in this sphere that we all need to figure out Continue reading »

It is the end of December, and we are approaching the close of this atmospheric year for sure, time for some wrap-up. So what did 2020 bring us? Of course, first that pops up in one’s head is the pandemic Continue reading »

Implementing password-protected user guides is something that any company may need. You may ask why someone would need to hide their online user documentation behind a login page? The answer is simple. Documentation can be different. Let’s say we talk Continue reading »

One of the most common things users say about technical documentation is that it describes the information they already know. This fact reduces the value of the content to the minimum. Now, when thousands of software products and cloud services Continue reading »

A knowledge base (KB) is a brilliant source of information for users. That is an excellent repository - store, share, and organize the information the way you want and need. You can build it for both external (customers) and internal Continue reading »

Being a technical writer means getting writing tasks from other departments, not only your manager. It's not like you don't have enough on your plate already, but since you are really good at creating documentation, helping other teams out seems Continue reading »

Robots are often described as some kind of intruders in fiction books, movies, and games. They are soulless creatures that were invented by humans with the best intentions in mind, but it rarely ends well. If there’s no apocalypse, then Continue reading »

This is the era of SaaS. The idea of software has changed a lot for the past I'd say ten years. Sure, we still install software on our PC's and laptops, but we tend to use services much more: Google Continue reading »