ClickHelp Technical Writing Blog

It doesn’t matter what kind of goal your business has at the moment (better understanding of customers’ needs, investigating new trends, creating high-quality online help, etc.), data and information always have a crucial role. What we see today is that Continue reading »

If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart. Nelson Mandela Every technical writer knows the single-sourcing method that emerged Continue reading »

Imagine a situation: you are to master a piece of software but you don’t know what to begin with. And you find a user guide for your product. You start looking it through and see that it contains information in Continue reading »

Facile pen, subject knowledge, and ability to transform technical subtleties into clarities for the end-users - these are must-have talents for a technical writer. Indeed, there’s more to it - we have already written about the skills of a good Continue reading »

Launching your own startup, one may face a lot of issues related to establishing processes (sales, marketing, support, production, employment, etc.), fine-tuning them, and finding a niche that will help you grow. Software is a must in any business today Continue reading »

New words and phrases tend to somehow miraculously seep into our everyday life. This is regular for the world of modern technology. And as a person working closely with words and technology, have you ever wondered how these words are Continue reading »

Last year has drastically changed our reality, and a lot of companies still work remotely. They’ve managed to establish their processes online, which is a miracle. Hiring and onboarding new employees has gone online as well, and it requires a Continue reading »

It’s hard to imagine our lives without the Internet here and now. It is our go-betweener in communicating with those far away; watching movies, listening to music, playing games on the web, and even reading technical documentation. Virtual reality absorbs Continue reading »

Technical drawing today is an essential part of technical documentation. Such industries as civil engineering, architecture, shipbuilding, aerospace engineering, astronautics, or medical engineering can’t help using technical drawings. Those technical writers who work on documentation like that, are to be Continue reading »

We have great news for you: following our article about DITA we had the honor to participate in the “ClickHelp as a DITA Alternative” webinar organized by Scott Abel. Watch the webinar. About the Host and Presenter Scott Abel is Continue reading »