ClickHelp Technical Writing Blog

International business means communicating in a multilingual environment. It implies developing documentation in more than one language. Such documents are contracts, everyday correspondence, and technical documentation, such as design and detailed design docs, specifications, instructions, manuals, datasheets, drawings, etc. This Continue reading »

The PDF format has long become part of our daily routine. We can hardly imagine office work without exchanging PDFs with colleagues. We often get important information in the form of PDF files. However, we are often at a loss Continue reading »

Every growing company will sooner or later face the problem of creating a document management system (DMS). For this, certain steps should be made, and the first one is to decide whether it will be an on-premise or a cloud-based Continue reading »

There's a notion in technical writing connected with documentation created in English called Simplified Technical English. This is quite an interesting concept that definitely deserves the attention of the techcomm community. Let's start with a brief history of this term Continue reading »

Technical writers work in a wide range of industry-specific fields like IT, banking and finance, machine building, medical equipment, automotive technologies, etc. Any industry which implies description of standard operating procedures in the form of instructions, specifications, user manuals, and Continue reading »

In any company, there is always a standard set of questions the employees usually ask their boss, colleagues, HR, or accounting specialists. A large group of these frequently asked questions (FAQs) refers to HR issues as it concerns the internal Continue reading »

Our modern world is so submerged in good products that such products don’t guarantee success. Loyal customers, on the other hand, can lend eclat to business. So the first thing to do to make customers happy is to have top-rank Continue reading »

Technical writers supporting your business may be high-caliber professionals, but without due supervision and management they will remain just a group of authors each working separately. To make the team really co-operative, a new position, that of a technical writing Continue reading »

Imagine a business with a complex product or, rather, a program, a system, or an idea which is hard to grasp at once. The target audience will need time to understand all the details, and it will take marketers quite Continue reading »

Practice shows that no matter what the product is, its users generally fall into two categories: those who want to get a profound knowledge of the product before using it and those who wish first to start using the product Continue reading »