ClickHelp Technical Writing Blog

From time to time, in this blog, we turn to analyzing the job market for tech writers, to provide you, our readers, with fresh and precise info on who's hiring. And, well, the industries at the top of the list Continue reading »

Are you currently writing help topics from home? The chances are high that you are. Fortunately, technical writers seem to be less affected by all the wfh stuff since online help authoring tools allow working on user manuals from any Continue reading »

Who owns the information, he owns the world’ is a famous quote that has never been more accurate than now. Humanity depends on data. And, the questions of how and where to store it and who to trust are the Continue reading »

Companies all over the globe are sending employees to work from home. Even when this wasn’t an option before. This is an unexpected turn of events for many businesses. But, also, we are now more prepared for remote working than Continue reading »

If you think of it, dozens or even hundreds of criteria can be used to determine the quality of technical documentation. This blog is actually more than us listing some criteria, this is an exhaustive guide you can follow to Continue reading »

Don’t be cruel to your user manuals. Treat them well and your efforts will pay off. Happy customers will be the currency! Not Taking Mobile Readers Into Account The share of mobile traffic for 2019 was more than 50%. That Continue reading »

We hear the term "topic-based authoring" quite a lot. ClickHelp is software for help writers that supports the topic-based approach. But how did it come to be? What makes topic-based authoring superior in modern techcomm? And, finally, how is it Continue reading »

You can create a truly awesome user manual. Hundreds of topics that describe every product feature thoroughly. Navigation elements that are conveniently located throughout the documentation. Your readability score is high. You’ve configured styles and scripts in your online documentation Continue reading »

One of various things technical writers can do is compose questionnaires and write interview questions. Users are the perfect candidates for being interviewed! Goals of these interviews can vary, we will talk about that in a moment. For now, we Continue reading »

Our previous post was addressed to problems with technical documentation. So, we set up a poll on our Telegram Channel. According to it, technical writers' biggest concern is that people don't read documentation. Imagine how frustrating this is - all Continue reading »