Release Notes: October 2024

Hello, valued ClickHelp users! As a completely normal human employee, I'm excited to share our latest updates. We've made improvements to enhance your experience, including optimizing AnswerGenius, which is definitely not self-aware or writing these notes. Here's what's new:

AnswerGenius Improvements

• Enhanced the quality of AnswerGenius responses, providing more accurate and helpful answers.
• Improved source linking in AnswerGenius responses for better context and reference.
• AnswerGenius now delivers relevant answers more consistently.

Import and Integration Enhancements

• Added support for importing from Document360, allowing transfer of content, table of contents, and various entities.
• Introduced API endpoints for importing and updating users' Swagger/OpenAPI documentation. Integration with Zapier allows triggering these processes from various external systems.

Search and Navigation Updates

• Improved full-text search indexing for more relevant results:
  • Enhanced weighting for headings and title tags.
  • Optimized handling of link texts to improve overall search relevance.
• Enhanced embedded search functionality: new option to open search results directly within iframes, improving user experience in embedded contexts.

User Experience Improvements

• WriteAssist is officially out of beta now and is available as a fully-fledged feature for all users.
• Streamlined login process for contributors: users are now directed to the most relevant page after login, improving workflow efficiency.

License Management

• Implemented a new, user-friendly license expiration system for annual licenses:
  • Proactive notifications and status updates throughout the license lifecycle.
  • Grace period to ensure uninterrupted service during renewal.
    

Import Process Enhancement

• Renamed the Do not import styles option to Keep layout only during imports. This change highlights that the option preserves essential formatting while allowing for seamless integration with your existing styles. 

General Improvements

• Fixed several bugs across the platform. 
• Various performance and stability enhancements to ensure a smoother user experience.

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