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ClickHelp Documentation

Report Center

Analytics can help you make your working process more productive. ClickHelp offers many reports to help you with this. The Report Center is the entry page for the reporting area of ClickHelp.

You can open the Report Center from your Portal Dashboard in two ways:

  • click Portal > Reports in the left-hand navigation bar

    or
  • go to the navigation panel that is on the top of the Portal Dashboard and click Tools > Report Center. 

The Report Center page will open. This page contains four high-level charts:

  1. Words Added By Authors. It shows how many words were added by each author over time, so you can see a trend.

  2. Topics in Progress. This chart shows topic distribution by status grouped by the current Assignee. As you see, all topics with the Under Review status are assigned to Sophia. That's because she is the manager of this technical writing team and she reviews topics before publishing.

  3. Words Added by Projects. You can see how many words were added to each project over time.

  4. Topic Views. Topic views are groubed by publications. You can examine how many views each publication gets per day, week or month.
    How does a topic get views? When a user opens a topic, the topic gets one view. So, if a user opens 10 topics, the publication gets 10 views.

You can look through data for the Entire Portal, for a specific project and for a publication by using the "Report for" combo box in the page header.   

Moreover, for your convenience, you can select a pre-defined date range, or select a custom range by using the Range combo box in the page header.