ClickHelp User Manual

Reporting and Analytics

ClickHelp User Manual/Reporting and Analytics

Not all technical writing tools have internal analytics, but this feature should be an important part of any documentation team workflow. Measuring team performance metrics and analyzing end user behavior statistics can give you important insights on what can be improved in your content. That's why ClickHelp offers reporting and analytics features for your convenience. For more precise and actionable analytics, reader behavior events (search queries, topic views) are not tracked for web crawlers and logged in authors, those events are only tracked for anonymous readers and logged in Power Readers. 

This section will help you learn how to estimate your project readiness, how many words were added by an author, who is the top contributor, how readers behave on your portal, etc. 

If it's not enough, Google Analytics can be integrated in your ClickHelp portal. Here is some key data you can track using this tool: visitors, average time spent on a page, navigation paths, and much more. To learn more, refer to this topic: Google Analytics. Moreover, ClickHelp supports topic metrics that allow you to indicate how difficult a text is to understand. To learn more, refer to this topic: Topic Metrics.