ClickHelp User Manual

Reader Events Filtering

For more precise and actionable analytics, reader behavior events (search queries, topic views) are not tracked for:

  • web-crawlers;
  • logged in contributors (those events are only tracked for anonymous readers and logged in Power Readers).
  • readers whose IP addresses are excluded from your internal statistics. To do this, follow the steps:
  1. Open Projects page.
  2. Click Portal Settings.
    The Portal settings link in the main menu on the Projects page
  3. Click Reporting&Analytics  ClickHelp Analytics in the left-hand navigation panel. 
    The ClickHelp Analytics section of the Portal settings
  4. Add IP addresses (one per line).
    Add IP addresses to the Ignore traffics from the following IP addresses field 
  5. Click Save Changes.