ClickHelp Documentation

Reader Events Filtering

For more precise and actionable analytics, reader behavior events (search queries, topic views) are not tracked for:

  • web-crawlers;
  • logged in authors (those events are only tracked for anonymous readers and logged in Power Readers).
  • readers whose IP addresses are excluded from your internal statistics. To do this, follow the steps:
  1. Open your Portal Dashboard.
  2. Click Portal Settings.

  3. Click Reporting&Analytics > ClickHelp Analytics in the left-hand navigation panel. 

  4. Add IP addresses (one per line).
  5. Click Save Changes.