ClickHelp User Manual

Translation & Localization FAQ

The most frequently asked questions that may arise while working with Translation Management.

Does a Translator user need a license?   Yes. The Translator is a role of the Author user type, and every Author needs a license.
Can a Translator user publish translation projects/topics?  No, only authors with the Administrator, Project Manager, and Project Leader roles are allowed to publish projects.
Do translation projects affect the topic count?  Yes, they do. Each translation topic increases the topic count.
Can I import or create a project in a language different from the portal language if I don't have the Translation module in my plan?  Without the Translation module, you can not use the Translation Management features like creating translation projects, translating content with the Translation Editor, etc. But you can still create and import documentation in different languages as separate projects.
How do I configure notifications so the translators are notified of the base project changes? At the moment, there is no built-in functionality that allows sending notifications to Translators to inform them of the changes in the base project topics.

However, you can utilize the workflow fields, e.g. the assignee field. This implies each time you edit a topic in the base project, you set the Translator user responsible for the corresponding translation project as the topic Assignee. In this case, they will receive a notification saying that the topic has been assigned to them.

Alternatively, you can set the Translator user responsible for the corresponding translation project as the topic Owner. In this case, they will receive a notification each time the topic status changes.

Both these approaches imply that you have notifications configured appropriately.