ClickHelp Documentation

Author Accounts


In this topic, we'll tell you how you can work with author accounts. First of all, you can give access to the authoring environment to a teammate - just create a new author account for this person. To learn more, refer to this topic: Create User Account.

To examine the list of authors, do the following:

  • In the top menu, select ToolsUsers and Roles.
  • You'll see the list of users with the Author account type.

In order to edit an author account, click the Edit button in the rightmost column.

You'll see the Profile screen of that user account:

In the profile, you can edit the following user properties:

  • Personal Information including login, email, first name, and so on.

  • Roles and Permissions. Thanks to this feature, it's possible to manage access to projects and non-public publications for Author users. To learn more, refer to this topic: Project Access for Authors
  • Locked Documents. This page contains information on documents locked by the user. Here, you can unlock some topics or all of them.

The maximum number of enabled author accounts in your ClickHelp portal is limited by your license. But you can create as many author accounts as you need, but keep some of them disabled. Disabled users cannot log in, do not receive email notifications, and do not count against your license limit. Disabled accounts can be enabled later:

  • To disable a user, click the Disable user button.
  • To enable a user, click the Enable button.

If you want to sort user accounts, click a column header and sort them ascending or descending.