ClickHelp User Manual
Email Notifications Reference
You can set up different email notification settings on a portal and user levels.
Portal-Level E-mail Notifications Settings
These settings are located in Settings → Administration → Email Notifications.
General Settings
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Option
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Description
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|---|---|
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Mentions
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When enabled, users will receive a notification when another user mentions them.
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Content Updates
| Option |
Description |
|---|---|
| Topic updates |
When enabled, watchers will receive a notification when another user updates a topic title or content. |
| Include content changes | When enabled, both Contributor and Power Reader watchers will have the version comparison snippet directly in the email body. |
Workflow Changes
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Option
|
Description |
|---|---|
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Status changes
|
When enabled, watchers will receive a notification when another user updates the status of a topic or translation document.
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Status self-changes
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When enabled, watchers will receive a notification when they update the status of a topic or translation document themselves.
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Topic assignments
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When enabled, users will receive a notification when another user assigns a topic or translation document to them.
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Topic self-assignments
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When enabled, users will receive a notification when they assign a topic or translation document to themselves.
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Assignee change
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When enabled, watchers will receive a notification when an assignee of a topic or translation document is changed. |
Comments
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Option
|
Description |
|---|---|
|
New comments
|
When enabled, watchers will receive a notification when another user adds a new review comment in a topic they watch.
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Resolved comments
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When enabled, watchers will receive a notification when another user resolves a review comment in a topic they watch.
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Deleted comments
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When enabled, watchers will receive a notification when another user deletes a review comment in a topic they watch.
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ToDos
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Option
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Description
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|---|---|
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New ToDos
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When enabled, watchers will receive a notification when another user adds a new ToDo item to a topic they watch.
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Done ToDos
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When enabled, watchers will receive a notification when another user marks a ToDo item as done for a topic they watch.
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Deleted ToDos
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When enabled, watchers will receive a notification when another user deletes a ToDo item of a topic they watch.
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User-Level E-mail Notifications Settings
These settings are located in the Email Notifications section of a user profile. The section contains all the settings listed above, which can be overridden on a user level by turning off the Use portal settings option.
Additionally, one extra personal notification setting is available:
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Option
|
Description |
|---|---|
|
Automatically watch topics
|
When enabled, a user automatically becomes a watcher of a topic or translation document they interact with: changes title or content, adds review comment, etc. |
The Automatically watch topics setting is independent of portal-level notification settings and can be set up for each user individually regardless of the Use portal settings option state.