ClickHelp User Manual

Reader Feedback Widget

ClickHelp provides the Reader Feedback Widget to let the users express their opinion about the content they read and mark it as helpful or not.

This widget looks differently in different Reader Interface Templates. It can be presented as:

A part of the right sidebar (e.g., in the Clear Sky template).
A popup element in the bottom-right corner of the page (e.g., in the Oxygen template).

A widget inserted as the HTML markup into the application/topic footer (e.g., in the Mountain Mist template).

The default markup of the widget in the Mountain Mist template

Copy Code

HTML

<div class='MountainMist_pnlWasItHelpful'>
    <div class='ArticleEditor_readerFeedbackContainer'>
        <div class='MountainMist_pnlWasItHelpfulText'>Was this topic helpful?</div>
        <button type='button' onclick='articleEditor.rate(true)' class='MountainMist_btnRate' title='Yes' aria-label='Yes'><img src='/Images/Templates/PortalUi/milk_oolong_upvote.png' alt='Yes' /></button>
        <button type='button' onclick='articleEditor.rate(false)' class='MountainMist_btnRate' title='No' aria-label='No'><img src='/Images/Templates/PortalUi/milk_oolong_downvote.png' alt='No' /></button>
        </div>
    <div class='ArticleEditor_readerFeedbackThankYou'>Thanks for your feedback!</div>
</div>

If a reader gives a negative vote, you can ask for additional feedback that the system sends you over email. You can enable this functionality in the Reader Feedback settings.

The system tracks each reader's reaction with internal analytics. To learn more, read about the Topics Views and Ratings Report.

Gathering Reader Feedback Feedback Widget Settings Reference