ClickHelp User Manual

Importing and Exporting Translation Documents

ClickHelp allows you to translate projects without leaving the tool using the Translation Editor. But you might need to export these translations to manage them outside in a third-party service and, consequently, import them afterward to update your translation projects.

For this particular purpose, ClickHelp allows you to Export XLIFF and Import XLIFF files. XLIFF is an XML-based format created to standardize how localizable data are passed between and among tools during a localization process. We chose it because it's the most common format most CAT tools support. 

There are several important things to know about the export and import functionality if you consider using it:

  • You can not import files that originated outside ClickHelp. This means that ClickHelp accepts files you exported from it, then worked on them in the third-party translation management tools, and then imported them back to ClickHelp.
    If you initially created the .xlf file in another tool, ClickHelp would not accept it. You can read more detailed technical information in our topic about XLIFF Import Specifics. If you need to import an XLIFF file that originated not from ClickHelp, contact us at
  • Importing XLIFF files only updates existing translation documents (topics, variables, etc.) and does not create new ones.
    For example
    Suppose you created a translation project. Exported it as a set of XLIFF files and worked on them in a third-party tool, translating the units (segments). Then you deleted the translation project. If you tried to upload the XLIFFs back to ClickHelp, you'd get an error. This is because the system expects an existing translation project the previously exported XLIFFs are mapped to.
  • An export operation gives you one or more .xlf files of an XLIFF version 1.2.

To learn how to perform export and import operations, refer to the following topics: