ClickHelp User Manual

Version History

In ClickHelp, you can view the Version History of a topic, compare topic versions, track down changes, and roll back to a previous Topic Version.

The Version History functionality tracks down two types of changes:

  • Workflow Changes - those that happen when either the topic Status, Owner, or Assignee is changed.
  • Content Changes  - the changes of a topic Title or Body

To track the changes in the body of a topic, a Topic Version is created by the system when required. It happens automatically when the Unlock&View button is pressed, the topic is published, or the OpenAPI/Swagger definition is updated. ClickHelp stores an unlimited number of topic versions, so you can always view an older topic version and see the changes made to a topic. The full list of topic versions can be found in the Topic Properties screen. To learn more, check this topic.

You can also compare any two versions of a topic to see the changes made and to pick the better one. Read more on topic version comparison here.

Learn more on history tracking