ClickHelp User Manual

Notifications for Power Readers

Logged-in Power Readers can subscribe to topics in order to receive email notifications when topic content changes. However, this functionality works differently from the Contributors' notifications.

Power Readers receive email notifications only for topics they subscribed to manually, using the Subscribe to topic updates option:

The 'Subscribe to topic updates' option

Contributors see the Subscribe to topic updates option in the Reader Preview mode, although it is not functional for them.

When the content of a topic to which a Power Reader is subscribed changes, the system sends a notification to the email specified in the Power Reader profile.

By default, such notifications contain the topic title, the publication name, and the links to them. However, the notification template can be edited as any other email notification template: Email Notification Templates Customization.

Changes Summary

By default, the notification received contains the See what's changed link. This link leads readers to the topic's Version History, where the changes are highlighted.

The Version History for readers.

Additionally, if the Include content changes option is enabled in the email notification settings, the email will contain the version comparison snippet directly in the email body.

Multiple Topics Content Changes 

When the content of multiple topics of the same publication changes simultaneously, by default, a reader receives a list of all updated topics. Such a default notification contains links to all affected topics but does not contain the See what's changed links, even if the corresponding setting is enabled.