ClickHelp User Manual

Power Reader Accounts

Power Reader is the type of user account that can view Restricted publications after logging in. Only Authors with the Administrator role can create them.

A comparison of the permissions of this user type with Authors and Reviewers is shown in the following topic: Understanding Roles and Permissions.

Creating Power Readers

Here is how you can create this account by using the Author UI:

  1. Select Tools → Users and Roles from the top menu.
  2. Navigate to the Power Readers section from the left menu.
  3. Click the Create Power Reader button.
  4. In the Create New User dialog, specify the account details, and configure the access level.
  5. Once you click OK, the system will create a new Power Reader account.
  6. Login information will be automatically sent to the e-mail address you specified in the account settings.

You can also create Power Reader accounts by using ClickHelp API. The automation process of creating a large amount of Power Reader accounts is described in the following topic: Bulk Creation of Power Readers.

Disabling Power Readers

In ClickHelp, you can't delete user accounts, even the Power Reader type. Instead, you can disable them if you don't want the user to be able to log in. Disabled accounts can be enabled later.

To disable the Power Reader account follow the steps:

  1. Select Tools → Users and Roles from the top menu.
  2. Navigate to the Power Readers section from the left menu. 
  3. Click the Disable user (deny login) button to the right of the account you want to disable.
    Click the Disable user button to disable a user account

After that, the Power Reader account will be disabled and the Disable user (deny login) button will be changed to Enable user (allow login):

Click the Enable user button to enable a user account

Power Reader Roles and Permissions

Each Power Reader can have its own set of publications available to view. You can manage Power Reader access permissions as described here: Configuring Power Reader Access (Restricted User Manuals).

Power Reader Roles are used to assign a predefined set of permissions to a group of Power Reader accounts. By utilizing the Power Reader Roles feature, you can group the users into custom roles (for example, Customer Role and Employee Role) so you can manage access to your publications for big groups of users in a couple of clicks. To learn more, read the following topic: Power Reader Roles.