ClickHelp Legacy Pricing

ClickHelp has changed the pricing model on March 01, 2021. The legacy plans presented on this page are not available for new clients.
Existing clients who have an active subscription of a legacy plan can renew and upgrade their subscription using the legacy model till March 01, 2023.
Please refer to the new pricing plans: ClickHelp Pricing.
Yearly
Monthly
Basic
$51/month
billed annuallymonthly
Standard
$75/month
billed annuallymonthly
Pro
$252/month
billed annuallymonthly
Business
$600/month
billed annuallymonthly
Custom
Starting at
$70/month
billed annuallymonthly

ClickHelp Standard Customize...

3 Authors
Authors are users who can create and edit content in ClickHelp.
1
100+
15 Reviewers
Reviewers can see unpublished content and leave review comments in topics, but cannot edit content or create new topics. They work with a special simplified UI to make the review process easier. They can be your company employees or external users, like contractors or beta testers.
0
Unlimited
300 Topics
A topic is a separate document in a user guide or software manual, which is created with the topic-based authoring approach. The limitations on the number of topics are applied to the total number of topics in all documentation projects you create in a ClickHelp portal. However, there are no limitations regarding the published/hosted content - you can publish and host as many topics as you need.
300
Unlimited
All features included into the Basic plan of ClickHelp.
Introduce topic workflow with topic owners, assignee and statuses. Includes email notification features. This feature is a requirement for Reviewer users.
Define custom topic statuses and workflow transitions.
Leave review comments for specific pieces of text in help topics. Includes email notification features.
Embed help topics right into your application or web site as popups, assistant panels, etc.
Use your own domain, like help.yourcompany.com for your ClickHelp portal.
Create password-protected manuals which can only be accessed after log in. This feature is a requirement for Reader Roles. The number of readers is not limited.
Control author account permissions via assigning different roles to them.
Customize reader interface with ready templates, easy-to-use settings and powerful branding CSS mechanisms for advanced requirements
Control per-reader per-publication access for multiple Power Reader accounts easily with roles. Requires Restricted Manuals. The number of roles and reader accounts is not limited.
Get detailed reports on author and user activity in your ClickHelp portal, topic readability metrics and much more.
Users logged in to your application will be able to log in to ClickHelp smoothly without entering any passwords.
Use our REST API to automate various tasks ranging from auto-suggested help topics on Contact Support forms to continuous build integrations. This feature is a requirement for Zendesk Integration.
Get help topic links from ClickHelp inserted in support tickets with a single click to boost your Zendesk agents productivity. Requires the REST API feature.

Add-ons

All plans include professional technical support and 10 GB of file storage for screenshots.

A sandbox portal is provided by request. You can use it to test and develop branding, SSO, API and other complex features implementation without affecting your live portal.
By default, each portal has 10 GB of storage space for images and downloadable files (storage size for topics is not limited). You can increase this limit to 100 GB.
Coming soon! Create documentation in multiple languages, and manage content updates easily in your portal.
  • Translation process support
  • Unlimited language versions of a project
  • Reader UI localization
  • Localized email notifications

Portal Hosting Region

Link to this ClickHelp plan
ClickHelp Standard:
$756/yearmonth Contact us
Services, one-time payment:
$0 Contact us
Taxes and processing fees may apply, depending on payment details.
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Plans Comparison

Basic Standard Pro Business
Pricing
Price / month (yearly billing) $51 $75 $252 $600
Price / month (monthly billing) $60 $90 $300 $720
Resources
Authors 1 3 6 15
Reviewers 15 Unlimited Unlimited
Help topics 150 300 2000 Unlimited
Hosting
SaaS
24x7x365 availability monitoring
Content Migration
Import from CHM
Import from HTML
Import from Word
Import from RTF
Import from ODT
Integrations
AddThis integration
Bing Webmaster Tools integration
Disqus integration
Google Analytics integration
Google Search Console integration
Google Translate integration
Gravatar integration
Screencast.com integration
Vimeo integration
Yandex Webmaster Tools integration
Yahoo Webmaster Tools integration
YouTube integration
Zendesk integration
Azure AD SSO integration
Google SSO integration
Salesforce SSO integration
Custom SSO providers integration
Publishing and Export
Documentation portal (we host it)
HTML5 Web Help (host on your server)
Context Help
Export to CHM
Export to PDF
Export to Word
Export to EPUB
Export to RTF
Export to ODT
Export to MHT
Automatic TOC
PDF Bookmarks
Word Templates
Printed Output Customization
Automatic Heading Numbering
Instant publishing
Topic Editor
Powerful rich text editor
Custom styles
Clear formatting
Paste formatting
Pasted images auto-upload
YouTube integration
Vimeo integration
Screencast.com integration
Embedded Flash support
Table editing
Anchors Support
Insert custom HTML
Ready info / warning boxes
Expandable blocks
Find / Replace
Spell checker
Tag inspector
Selected element properties editor
Multiple undo / redo
Conditional styles preview
Conditional content preview
Full-screen mode
External JavaScript libraries support
Custom styles, scripts and meta tags
Topic HTML source editing
Version History
Unlimited version history
Version comparison
Detailed changes info
Audit trail (content and workflow changes)
Labeled versions
Rollback support
Auto-labeled published versions
Editing session duration tracking
Content Editing
Topic template customization
Topic master page (headers and footers)
Conditional TOC preview
Drag-n-drop TOC editing
Custom TOC icons
Predefined and custom TOC filters
Teamwork
Automatic topic locking
Status-based and user-based TOC filters
Review notes for topics
Topic workflow statuses
Assignee and owner tracking
Email notifications
Custom workflow statuses
Navigation and Reader Experience
Responsive mobile UI
Printable topics
Mac, Windows and Linux support
Cross-browser compatibility
Patented full-text search engine
Search keywords highlighting
Search results filtering by manuals
TOC quick filter by topic titles
Taxonomies
Index keywords
Mini-TOC
Automatic See Also blocks
Breadcrumbs
Automatic Top / Next / Previous links
Gravatar integration
User time zone awareness
User locale awareness
Multi-Language Support
Project language selection
Google Translate integration
Unicode support
Automatic encoding detection during import
Customer Feedback
Topic comments
Social sharing buttons
Topic rating
Send feedback links
Content Management
Conditional content
Conditional TOC
Conditional styles and scripts
Variables
Snippets
File Manager
Multi-version projects
Project copying
Quick editing of published content
Branding
Portal home page templates
Project templates
Content styles fully customizable
Home page fully customizable
TOC customization
Basic portal UI customization with settings
Advanced portal UI customization with CSS
Login page customization
Custom 404 pages
Advanced customization with scripts
Custom domain name
Reader UI Templates
Reporting and statistics
Google Analytics integration
Project readiness chart (with drilldown)
New topics by months
Topics by authors and statuses
Topics by custom Filters
Ratings report
Topic views
Aggregated popularity ratings
Navigation types popularity
Navigation types drilldown
SEO
Human-readable project URLs
Human-readable topic URLs
Google Search Console integration
Bing Webmaster Tools integration
Yandex Webmaster Tools integration
Yahoo Webmaster Tools integration
Automatic sitemaps
Robots.txt customization
Page title templates
Custom meta description
Custom meta keywords
HTML Source Editor
Syntax highlighting
Autocompletion
Automatic formatting
Multiple undo / redo
Syntax errors detection
Matching bracket highlighting
Tags auto-closing
Active line highlighting
Line / column numbers
Find / Replace with regex support
Comment / uncomment
Full-screen mode
Full-Text Search Engine
Optimized for documentation search
Inflectional forms handling
Phrase search support
Boolean operators support
Field weights support
Terms proximity handling
Smart punctuation handling
Security
SSL data encryption
Daily backups
Password-protected manuals
Author roles
Reader roles
Per-manual user permissions
Google SSO authentication
Salesforce SSO authentication
Azure AD SSO authentication
Custom SSO providers support
API
Full-text search
Get topics
Get projects
User management
Project management
Technical Support and Services
Email Support
Coverage 24x5 24x7 24x7 24x7
Response SLAs 48 hours 24 hours 24 hours 24 hours
Portal branding services included 6 hours
Personal onboarding manager

Pricing FAQ

Q: Do you accept PayPal and credit cards?

A: Yes, we support dozens of payments methods, including those country-specific. To protect payments, all transactions go only through PayPro - a secure online commerce platform. We do not store any payment data, and PayPro is a PCI compliant e-commerce service. This means that your payments are totally safe with us.

Q: How can I renew my ClickHelp subscription?

A: Before your subscription expires, you get a couple of reminders with a renewal link. If you did not receive those, please contact sales@clickhelp.com - we will be happy to send you the renewal link.

Q: How exactly do you count those "topics"?

A: The system will only count the topics in your projects, not publications. Therefore, the size of your source project is the only thing that matters, and you can have multiple publications per project - they do not increase the overall topic count.

Q: Can I upgrade or downgrade my subscription later?

A: Yes. You can upgrade your ClickHelp subscription at any moment, just contact us at sales@clickhelp.com and we'll guide you. Downgrading is also possible at the end of the current subscription period (month, year) - when renewing, you can choose a different subscription configuration.

Q: What is the difference between Authors and Reviewers?

A: Authors can create, modify and manage content, can publish and export documentation. Reviewers can only contribute in one way - provide comments for specific text fragments in those projects they were given access to. It is a good approach to have an SME or a Dev Manager review some critical content before it goes live. So, you just create a Reviewer account for that person and assign a topic to them.

Q: Do you have discounts for students?

A: Yes, we do. Please contact sales@clickhelp.com to learn more.

Q: Which ClickHelp plan do I need?

A: This will depend on your ClickHelp usage. You can estimate how many topics you are going to have during your free trial period - just import your existing documentation. There are also some functional differences (listed above). If you need help choosing a plan, please contact sales@clickhelp.com.

Q: Do you charge for Support Services additionally?

A: No. We provide free professional support to all our clients, visit our Support Page to learn more.

Q: I want my documentation portal to match my company brand. Can you help me?

A: ClickHelp UI is highly customizable and you can brand it the way you need using HTML, CSS and JavaScript. If you need help with this, we will be happy to offer our branding services - just contact sales@clickhelp.com.

Q: What happens when my subscription expires?

A: First of all, we will send you a few reminders to make sure you don't miss the renewal date accidentally. If you decide not to renew the subscription, make sure you transfer all your data before the expiration date. Portals with expired subscription are deleted within two weeks after the expiration date.

Q: Do I need to pay anything for Power Readers who access my password-protected manuals?

A: No, ClickHelp includes an unlimited number of Power Reader accounts.

Q: How much file storage do I have in my portal?

A: By default, all plans come with 10 GB of file storage for screenshots and downloadable files (storage space is not limited for help topics and other data). In the majority of usage scenarios this is enough, since this space is enough to store about 100 000 screenshots. If you need more, you can buy a corresponding add-on to extend the storage space.

Your question was not answered? Ask our Sales Team and we will respond within 24 hours: sales@clickhelp.com.
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