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Trust is a critical building block for every business

This is why we treat security of customer data and reliability of our services as highest priority. Just like you, we want your business to succeed, so we do our best to exceed customer expectations.

Here are some good reasons for you to start trusting us.

Reliable Hosting

We use high-quality hosting facilities provided by leading hosting companies in Luxembourg, United States and Australia. All hosting companies we work with are well-known for their state-of-the-art data center parks with multi-redundant network connections, physical access control, surveillance cameras with 24/7 monitoring, access with electronic keys, modern early warning fire alarm system.

ClickHelp servers location

Every data center normally provides 10+ data upstreams, redundant UPS facilities and precise climate control to ensure high uptime of the network and equipment.

Our data centers:

  • Santa Clara, CA, United States
  • New Jersey, United States
  • Luxembourg, Europe
  • Sydney, Australia
  • Amsterdam, Netherlands

System Uptime Transparency

ClickHelp system health is automatically monitored from multiple distribued locations all over the world. We publish information on current availability from monitored locations as well as uptime data for the last 30 days.

  • Current status and uptime history available at ClickHelp Status page.
  • Near 100% uptime.
  • Automatic availability monitoring 24x7x365.

To ensure the best client experience, we provide server maintenance notifications 72 hours before planned maintenance work. You can receive those notifications through the Maintenance Announcements RSS feed, or by signing up to email notifications here: Sign Up to Maintenance Notifications.

Check ClickHelp Status

Outstanding Customer Service

The team professionalism and remarkable customer care are often pointed out by our clients and prospects.

  • Response within 24 hours: We guarantee a response within 24 hours to any query, but in reality we respond much faster.
  • 24×7 Support: All support channels are monitored 24×7.
  • Customer Success: Ensure customer success with training and consulting services we offer.
  • Make our clients satisfied with their documentation design, see some examples on our Portal Gallery.
Julie Lintner, Dataserv
ClickHelp was the perfect choice for our documentation portal!

It was very easy to use and I was able to import all of our Word-based documentation directly into ClickHelp. ClickHelp was very open to all suggestions that I made about the software and some of the requests were implemented by ClickHelp in the first few months of using the software …

Mike Levinson, Lloyd's Register
ClickHelp is changing the way our company handles documentation

Our company has many software products and supporting user guides and manuals. With no standardization in place we were looking for an on-line solution to improve the overall look and consistency of our user guides and installation manuals. After reviewing several of the leading Help Authoring Tools (HAT) on the market, we decided on ClickHelp. Several key features of ClickHelp …

Joe S., Trifectix
Incredibly capable and flexible

The content editor is extremely easy to use while still being very feature rich. It’s easy for a broad range of skill sets to use the system and then generating documentation in multiple formats is straight forward and extremely accurate. We’ve leveraged …

Data Security

We understand the importance of data security for our clients, and we use procedural and technological measures to ensure it.

  • User data is protected with strong SSL encryption, so it cannot be intercepted by third parties.
  • The data of different clients is stored in isolated containers, no container sharing for better security.
  • Passwords are not stored in plain text anywhere.
  • To protect your payments, all transactions go only through PayPro Global – a secure online commerce platform. We do not store any payment data, and PayPro Global is a PCI compliant e-commerce service. This means that your payments are totally safe with us.

To learn more about the data security in ClickHelp, read our Security Policy.

Regular Backups

We ensure the data safety by using an automated backup system.

  • Portal database backups are performed automatically on a daily basis.
  • The automated backup system stores five latest backups.
  • The backup files are stored in three different locations.

You can also export and download your content in a human readable format if your backup policy requires. This export process can be automated using the ClickHelp REST API, so your systems can create the backups on a regular basis. This also means that you can switch from ClickHelp to any other tool at any moment keeping all your data.

Meet Our Clients

ClickHelp is trusted by many companies all over the world. Our online documentation platform is used in a variety of fields – from POS software and video streaming services to atomic power plants. Read client testimonials and learn why you can trust us.

See it in Action!

Looking for ways to increase technical writing team productivity?
Let us show you what ClickHelp has to offer!
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