Our Vision and Mission

Lost time is never found again.—Benjamin Franklin

Time is the most precious resource we have - unlike other resources, it cannot be replenished. Once you spend it, it is gone forever.

Our mission is to help software companies save time when creating user manuals. Software developers and technical writers benefit from collaborating in a single documentation platform to deliver great documentation in less time. This is getting more important as the software industry moves from the waterfall delivery model to more agile processes.

We believe that modern documentation techniques let companies drive more revenue by improving trial conversion rates and customer retention via better user experience. This result is achieved through easy-to-access online documentation, in-product context help, product tours and tutorials. We work to make ClickHelp the best online documentation tool for software vendors, so you can focus on delivering great products.

Our Story

By 2010, our core team has been working in the IT industry long enough to see companies struggling with the same challenge - creating and delivering online documentation was a multi-step and error-prone process. You had to use multiple tools to create the content, then go to IT to put it online on some server, and repeat the process every time you needed to make a small change. Companies spent a lot of time and money to implement this basic process.

And it struck us: when everything goes online, online documentation is a trend which will not change as it brings a bunch of benefits to software vendors. So why does it have to be that complicated?

Then one of us said:
- Indeed, online documentation is awesome, but it must be created online for the process to be more straightforward. Why don't we provide people with an online tool to collaborate, create and host documentation easily?

ClickHelp evolved from a PhD work on Information Retrieval which resulted in creation of a patented Full-Text Search engine tailored for documentation search (we still use it in the product). The idea behind the name is that people usually don't like to click the "Help" button. But they certainly will, if your documentation is great.

Like the online trend, we're here to stay.

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Our Clients

ClickHelp is trusted by many companies all over the world. Our online documentation platform is used in a variety of fields - from POS software and video streaming services to atomic power plants. Read client testimonials and learn why you can trust us.

Contact Us

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We value open communication with our clients. We are here to listen and respond, so feel free to contact us anytime.

Contact technical support at support@clickhelp.com

Please send billing, renewal, pricing and licensing queries to Sales Department at sales@clickhelp.com

Our data center locations:

  • Saint Louis, MO, United States
  • Nordrhein-Westfalen, Germany
  • Sydney, Australia

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Our payment processing partner:
PayPro Global
225 The East Mall, Suite 1117, Toronto, ON, M9B 0A9, Canada

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