ClickHelp Plans & Pricing

Yes, we support dozens of payments methods, including those country-specific. To protect payments, all transactions go only through PayPro - a secure online commerce platform. We do not store any payment data, and PayPro is a PCI compliant e-commerce service. This means that your payments are totally safe with us.

This will depend on your ClickHelp usage. You can estimate how many topics you are going to have during your free trial period - just import your existing documentation. There are also some functional differences (listed above). If you need help choosing a plan, please contact sales@clickhelp.com.

There are two subscription renewal options - automatic renewal and manual renewal. If your subscription is automatic, you don’t have to do anything since the subscription will be renewed automatically. In the second case, you get a couple of reminders with a renewal link before your subscription expires. If you did not receive those, please contact sales@clickhelp.com - - we will be happy to send you the renewal link. The same is true if you need to switch the renewal type - don’t hesitate to get in touch with sales@clickhelp.com.

No. We provide free professional support to all our clients, visit our Support Page to learn more.

The system will only count the topics in your projects, not publications. Therefore, the size of your source project is the only thing that matters, and you can have multiple publications per project - they do not increase the overall topic count.

ClickHelp UI is highly customizable and you can brand it the way you need using HTML, CSS and JavaScript. If you need help with this, we will be happy to offer our branding services - just contact sales@clickhelp.com.

Yes. You can upgrade your ClickHelp subscription at any moment, just contact us at sales@clickhelp.com and we'll guide you. Downgrading is also possible at the end of the current subscription period (month, year) - when renewing, you can choose a different subscription configuration.

If you have automatic renewal, the subscription is renewed automatically. In case of manual renewal, first of all, we will send you a few reminders to make sure you don’t miss the renewal date accidentally. If you decide not to renew the subscription, make sure you transfer all your data before the expiration date. Portals with an expired subscription are deleted in two weeks after the expiration date. If you’d like to change the type of subscription renewal - please get in touch with sales@clickhelp.com.

Authors can create, modify and manage content, can publish and export documentation. Reviewers can only contribute in one way - provide comments for specific text fragments in those projects they were given access to. It is a good approach to have an SME or a Dev Manager review some critical content before it goes live. So, you just create a Reviewer account for that person and assign a topic to them.

No, ClickHelp includes an unlimited number of Power Reader accounts.

Yes, we do. Please contact sales@clickhelp.com to learn more.

By default, all plans come with 10 GB of file storage for screenshots and downloadable files (storage space is not limited for help topics and other data). In the majority of usage scenarios this is enough, since this space is enough to store about 100 000 screenshots. If you need more, you can buy a corresponding add-on to extend the storage space.