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ClickHelp Pricing Plans

Yearly -14%
Monthly
users
Starter
0 USD a month a year Show details
0 USD / year month — documentation platform
0 USD / year month — additional user (0 included)
0 USD one-time fee — services
Unlimited projects
500 topics (pages, articles)
2 users for free
5GB file storage
Modules Hide modules
Workflow & Review
Permission Management
Reporting
Branding
Extensibility
Add-ons Show add-ons
100 GB Storage
Sandbox Portal
Zendesk Integration
Services Show services
Product Training
Standard Branding
Advanced Branding
Growth
0 USD a month a year Show details
0 USD / year month — documentation platform
0 USD / year month — additional user (0 included)
0 USD one-time fee — services
Unlimited projects
Unlimited topics (pages, articles)
5 users for free
15GB file storage
Modules Hide modules
Workflow & Review
Permission Management
Reporting
Branding
Extensibility
Add-ons Show add-ons
100 GB Storage
Sandbox Portal
Zendesk Integration
Services Show services
Product Training
Standard Branding
Advanced Branding
Professional
0 USD a month a year Show details
0 USD / year month — documentation platform
0 USD / year month — additional user (0 included)
0 USD one-time fee — services
Unlimited projects
Unlimited topics (pages, articles)
10 users for free
30GB file storage
Modules Hide modules
Workflow & Review
Permission Management
Reporting
Branding
Extensibility
Add-ons Show add-ons
100 GB Storage
Sandbox Portal
Zendesk Integration
Services Show services
Product Training
Standard Branding
Advanced Branding

Quality you can Trust

Recognized by industry expertsand trusted by our customers.

G2crowd leader, image 1 – ClickHelp
G2crowd best support, image 2 – ClickHelp
G2crowd users most likely to recommend, image 3 – ClickHelp
G2crowd fastest implementation, image 4 – ClickHelp
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Getting Started, Simplified

Onboarding services for anyone who needs to quickly get up to speed, get a beautiful portal without involving
web developers or migrate content from a non-standard format.

Styling and Branding Service

Styling & Branding

Looking to brighten up your content styles or the Reader UI? Our experts will help you get the exact design you need.

Content Migration Service

Content Migration

Moving content from one tool to another doesn’t have to be painful. Let our specialists handle the process.

Product Training Service

Product Training

With our product experts’ guidance, get to know ClickHelp in no time. Training sessions just for you and your colleagues.

Your Data, Safe and Secure

Top-notch hosting facilities, strict security measures, and near 100% uptime ensure your data is always safe.

Data server hosting

Your data is where you are

Get the best performance for your business by selecting one of our hosting regions. The data will not ever leave that server.

Portal status

Always on and available

Uninterrupted access for the readers to your documentation with our high uptime guarantee and automatic availability monitoring.

Data is safe

Your data is safe with us

Your data is in good hands with our strict storage measures and SOC2 certified data centers.

Frequently Asked Questions

Do you accept PayPal and credit cards?
Yes, we support dozens of payments methods, including those country-specific. To protect payments, all transactions go only through PayPro - a secure online commerce platform. We do not store any payment data, and PayPro is a PCI compliant e-commerce service. This means that your payments are totally safe with us.
Which ClickHelp plan do I need?
The answer depends on what features you need. For example, the Growth plan allows you to make a portal match your design guidelines. With the Professional plan, you can use advanced integration options such as context help embedding, API, etc. If you need help choosing a plan, please contact sales@clickhelp.com.
How can I renew my ClickHelp subscription?
There are two subscription renewal options - automatic renewal and manual renewal. If your subscription is automatic, you don’t have to do anything since the subscription will be renewed automatically. In the second case, you get a couple of reminders with a renewal link before your subscription expires. If you did not receive those, please contact sales@clickhelp.com - we will be happy to send you the renewal link. The same is true if you need to switch the renewal type - don’t hesitate to get in touch with sales@clickhelp.com.
Do you charge for Support Services additionally?
No. We provide free professional support to all our clients, visit our Support Page to learn more.
How exactly do you count those "topics"?
The system will only count the topics in your projects, not publications. Therefore, the size of your source project is the only thing that matters, and you can have multiple publications per project - they do not increase the overall topic count.
Can I upgrade or downgrade my subscription later?
Yes. You can upgrade your ClickHelp subscription at any moment, just contact us at sales@clickhelp.com and we'll guide you. Downgrading is also possible at the end of the current subscription period (month, year) — when renewing, you can choose another plan.
Internal users — Authors and Reviewers. The number of Readers is not limited, and they are always free.
Workflow & Review Module
Manage your team collaboration on the content authoring and review stages.
  • Topic workflow management
  • Status filters for topics
  • Reviewer accounts
  • Simplified reviewer dashboard
  • Email notifications for topic updates
Branding Module
Make your documentation site match your corporate design guidelines.
  • Custom domain name for your portal
  • Six Reader UI templates
  • Visual configuration of Reader UI design
  • CSS-based portal branding
  • Branding JavaScript
Extensibility Module
Integrate your documentation portal with your business processes and software tools.
  • Single sign-on
  • Token-based authentication
  • REST API
  • Context help embedding
  • Custom workflow
Permission Management Module
Configure internal and external user access to your projects and publications.
  • Password-protected documentation
  • Unlimited number of Power Reader accounts
  • Per-project access control
  • Portal administration restrictions
  • Role-based permission management
Reporting Module
Manage your authoring process, content quality, and user feedback with a dozen of automatic reports.
  • Project readiness reports
  • Content contribution reports
  • Reader behavior reports
  • Content readability reports
  • 30+ topic content metrics
Translation Module
Create documentation in multiple languages and manage content updates easily in your portal.
  • Translation process support
  • Unlimited language versions of a project
  • Reader UI localization
  • Localized email notifications
By default, each portal has 10 GB of storage space for images and downloadable files (storage size for topics is not limited). You can increase this limit by 100 GB.
A sandbox portal is provided by request. You can use it to test and develop branding, SSO, API and other complex features implementation without affecting your live portal.
Get help topic links from ClickHelp inserted in support tickets with a single click to boost your Zendesk agents productivity. Requires the REST API feature.
Two remote training sessions, 90 minutes each. 1-3 attendees with no additional cost.
10 hours of branding service, which typically include custom portal home page and changing UI colors to match your company style guide.
25 hours of branding service which include complex customization and custom project templates matching your company style guide.
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