ClickHelp Plans & Pricing
Workflow & Review
Branding
Extensibility
Unlimited projects, user guides, readers, documentation hosting and awesome support.
reviewers
3 included plus 1 per author
ClickHelp subscription, yearlymonthly
Services, one-time payment
Your ClickHelp plan:
authors
topics
reviewers
3 included in the plan + 1 per author license
Add-ons
Sandbox
Zendesk Integration
Portal hosting region
Europe
United States
Australia
Services
Basic branding
Advanced Branding
Product Training
Frequently Asked Questions
Do you accept PayPal and credit cards?
Yes, we support dozens of payments methods, including those country-specific.
To protect payments, all transactions go only through PayPro - a secure online
commerce platform. We do not store any payment data, and PayPro is a
PCI compliant
e-commerce service. This means that your payments are totally safe with us.
Which ClickHelp plan do I need?
This will depend on your ClickHelp usage. You can estimate how many topics you are
going to have during your free trial period - just import your existing documentation.
There are also some functional differences (listed above). If you need help
choosing a plan, please contact
sales@clickhelp.com.
How can I renew my ClickHelp subscription?
There are two subscription renewal options - automatic renewal and manual renewal.
If your subscription is automatic, you don’t have to do anything since
the subscription will be renewed automatically.
In the second case, you get a couple of reminders with a renewal link before
your subscription expires. If you did not receive those, please contact
sales@clickhelp.com -
- we will be happy to send you the renewal link.
The same is true if you need to switch the renewal type - don’t hesitate to get in touch with sales@clickhelp.com.
Do you charge for Support Services additionally?
No. We provide free professional support to all our clients, visit our
Support Page to learn more.
How exactly do you count those "topics"?
The system will only count the topics in your projects, not publications.
Therefore, the size of your source project is the only thing that matters, and you can
have multiple publications per project - they do not increase the overall topic count.
I want my documentation portal to match my company brand. Can you help me?
ClickHelp UI is highly customizable and you can brand it the way you need
using HTML, CSS and JavaScript. If you need help with this, we will be
happy to offer our branding services - just contact
sales@clickhelp.com.
Can I upgrade or downgrade my subscription later?
Yes. You can upgrade your ClickHelp subscription at any moment,
just contact us at
sales@clickhelp.com
and we'll guide you. Downgrading is also possible at the end of the current
subscription period (month, year) - when renewing, you can choose a different
subscription configuration.
What happens when my subscription expires?
If you have automatic renewal, the subscription is renewed automatically.
In case of manual renewal, first of all, we will send you a few reminders
to make sure you don’t miss the renewal date accidentally. If you decide
not to renew the subscription, make sure you transfer all your data
before the expiration date. Portals with an expired subscription are
deleted in two weeks after the expiration date. If you’d like to change
the type of subscription renewal - please get in touch with
sales@clickhelp.com.
What is the difference between Authors and Reviewers?
Authors can create, modify and manage content, can publish and export documentation.
Reviewers can only contribute in one way - provide comments for specific
text fragments in those projects they were given access to. It is a good approach
to have an SME or a Dev Manager review some critical content before it goes live.
So, you just create a Reviewer account for that person and assign a topic to them.
Do I need to pay anything for Power Readers who access my password-protected manuals?
No, ClickHelp includes an unlimited number of Power Reader accounts.
Do you have discounts for students?
How much file storage do I have in my portal?
By default, all plans come with 10 GB of file storage for screenshots
and downloadable files (storage space is not limited for help topics and other data).
In the majority of usage scenarios this is enough, since this space is enough to
store about 100 000 screenshots. If you need more, you can buy a corresponding add-on
to extend the storage space.
Detailed Plan Comparison
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200+ basic features |
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Unlimited documentation projects |
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Unlimited published user guides |
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Unlimited Power Readers |
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Modules |
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Workflow & Review |
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Permission Management |
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Branding |
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Reporting |
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Extensibility |
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Translation |
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