Awesome Customer Experience

IntSights Case Study

ClickHelp Contributes to Cyber Security

We offer customers a wide range of products, and it’s a best practice to provide all customer documentation in a single place. ClickHelp is a great solution for this purpose - all our users can find all the necessary information on different products in one portal.

Moreover, because of the specifics of our products and services, our user manuals are private and not available to everyone on the Internet. ClickHelp provides password-protected documentation functionality with different visibility levels, so we can easily create restricted user guides, and only logged-in users can read them.

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Team Orca Case Study

Using ClickHelp in a CI Environment

Before we started to use ClickHelp, we had a number of challenges with our documentation requirements. Our primary product documentation is embedded in the product itself as a set of HTML pages. Additionally, we needed to be able to send customers PDF copies of either full docs or specific sections of product documentation as well as wanting to be able to leverage portions of that same documentation for in-product popup help.

Orca is available in 3 different operational modes and each of them has their own specific documentation requirements. That’s why all of the above requirements are duplicated for each of the deliverable product versions. Add to that the typical requirement to manage all of the above for multiple releases and managing documentation becomes more time consuming than actual product development.

ClickHelp allowed us to solve all of these problems with ease and more importantly, without requiring a documentation specific skill set.

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