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ClickHelp Documentation

Building Knowledge Base

You can use ClickHelp to create an online knowledge base. Here is how you can do it:

  • Define your target audience - whether your knowledge base should be internal or external. If your knowledge base is internal, then the Restricted Access options are the first to look at. Here are articles on how to use Restricted Access options:
  • If your knowledge base is external, you will want the search engines to index it. This will happen automatically - web crawlers will index your public KB with time. However, if you'd like to have better control over this process, consider using the SEO integrations and features offered by ClickHelp:
  • If there is more than one audience you're creating your KB for, you can reuse content and create KBs for different audiences from the same projct. You can add output tags, snippets, variables to make your content more relevant to every audience. Here are the articles that will be helpful:

  • Decide whether you want the knowledge base to be structured or just be a set of help topics with search as the main navigation tool. If you make a decision to create an unstructured knowledge base, you can hide he Table of Contents in the settings of your Reader UI Template on the "Tools | Portal Settings | Branding | Reader Interface" screen.

  • When you're done with content creation, you can publish the newly created topic immediately. You don't have to wait until all the topics are read. Use the partial update publishing mode to publish topics one by one as soon as they are ready.