Flexible Help Authoring Tool | ClickHelp Features

When we say that ClickHelp is flexible - we mean it. You can use the tool the way you want without the need to adapt your workflow to a new system.

ClickHelp is a complete technical writing solution, you can have all of your documentation (with its different versions, different types of content and different access levels) in a single portal, which you can enhance further with numerous integrations. It does not matter whether your team uses Agile or Waterfall - you can easily publish the whole project with all the changes made or update specific topics one by one. Advanced branding features will help you make your documentation look and behave exactly the way you want.

Easy Review Process

Collaborate with your colleagues by assigning topics to them. With our customizable workflow, your team will enjoy a seamless review process. No more email chaos, you get an efficient platform for your team to work together.

Workflow Customization

Every documentation team is different. You may have multiple approval steps for documentation content, or may need a translator to review any help topic before it gets published. With ClickHelp, you can match document workflow with internal processes, because statuses and available transitions between them are highly configurable.

Making your online documentation look like your company website is often a requirement. Main menu navigation, custom fonts, mobile layout, authentication process - all these aspects may render this task nearly impossible. The success will greatly depend on the documentation software you choose. With ClickHelp, you get all the features to customize your online user guides experience.

Portal Style

ClickHelp offers six ready-to-use online documentation templates suitable for different documentation types. Choose the one you like and you are ready to go live with the docs. On top of that, you have plenty of customization options. Portal style, domain name, favicon, colors and backgrounds, custom fonts - the look and feel of your documentation can be anything you want. Learn more on our Portal Gallery.

Live Chat Integration

Documentation pages often attract a lot of traffic and you may want to offer live assistance to those visitors. A great solution for that is to embed an online chat into your user guide pages. Whether it is a chat bot or a real agent, your clients get instant assistance and you get a satisfied customer. This is also a great mechanism for support case deflection. ClickHelp integrates with any live chat software. Learn more on LiveChat integration.

Fast Startup

2 minutes

Registration and portal creation

3 minutes

Template selection and fine-tuning

5 minutes

Importing your documentation

Sometimes flexibility means complexity and tedious learning curve. But that’s not ClickHelp. Our philosophy is that the system should be usable out of the box without deep knowledge, and months of configuration efforts. So, you can start using ClickHelp with a standard configuration, ready homepage and project templates. Once you’re ready to dive deeper, you can customize your portal to your needs and processes, and meet your design guidelines. ClickHelp users can present their portal to readers in a matter of days after subscription start.

Migrate to ClickHelp from Microsoft Word, Help and Manual, Doc-to-Help, RoboHelp, MadCap Flare and other tools, publish to Web Help, PDF and other formats

Migrating existing content to a new tool takes time. ClickHelp makes this easier with import from Microsoft Word, HTML, Markdown, CHM and other formats.

Just create output files in your current tool - MadCap Flare, Help & Manual, Doc-to-Help, RoboHelp or any other tool with Microsoft Word, HTML or CHM support. When the documentation is ready, host it online in your ClickHelp portal, generate Web Help to host on your own server or publish to other formats to export it.

ClickHelp supports the following import formats:

CHM

Microsoft Compiled HTML Help

HTML

HTML5, XHTML or Web Help

DOC/DOCX

OpenXML, Microsoft Word

RTF, ODT

Rich Text Format, OpenDocument

Advanced Customization

Integrations

ClickHelp comes with 20+ out of the box integrations, including Google Translate, Google Analytics 4, Zapier, Zendesk, Salesforce, Azure AD, LiveChat, Disqus and many more.

ClickHelp API

Integrate ClickHelp into your CI/CD pipeline, connect with other systems, and enjoy fully automated content updates through our REST API.

Single Sign-On

Enable users to access documentation hosted in ClickHelp through custom login pages. You can use Google, Microsoft Azure AD, Salesforce, Okta and other SSO providers.

Custom Scripts

Customize your portal behavior and extend its functionality with third-party JavaScript libraries. Implement custom navigation elements or automatic redirection logic.

Integrations

ClickHelp comes with 20+ out of the box integrations, including Google Translate, Google Analytics, Zendesk, Salesforce, Azure AD, LiveChat, Disqus and more.