Technical Writing Blog

User assistance (UA) is essential for helping users navigate and use software applications effectively. It is closely tied to user onboarding, enabling users to quickly understand and experience the value of your app. Traditional static documentation is no longer sufficient, as users increasingly expect interactive and engaging learning experiences. To meet these evolving expectations, organizations…

One of the biggest challenges in writing documentation is not knowing what the final product should look like. Common questions include: What should I document? How should I write it? What does good documentation look like? How should it be structured? It’s difficult to create effective documentation without a clear model to follow. High-quality documentation…

If you ask a project manager for a project plan, what do you usually expect? What do you consider a project plan to be? Some people think that a project management plan is simply another term for a project charter or a project schedule. However, you may come across a project management plan that includes…

To the technical communicators reading this—your profession is not dying. It’s evolving. And with the right tools, the best is yet to come. In 1953, at the dawn of the technical revolution, a group of forward-thinking professionals gathered in Washington, D.C. to establish the Society for Technical Communication (STC). Born in an era of emerging…

In the speed of modern development, solid documentation isn’t just a nice-to-have—it’s the bedrock of success for any product or project. Readme.io has carved out a significant space as a go-to platform for many, especially when it comes to crafting and managing interactive API documentation. Think automatically generated docs straight from your OpenAPI specs, the…

As the world rapidly evolves in response to changing business landscapes, companies must also adapt to address new challenges, technologies, and business requirements. Embracing change—whether through new technologies, team restructuring, or cultural shifts—is essential for success. Effective change management is the key to ensuring that this success is sustainable over the long term. One of…

Imagine that you are using Microsoft Word and trying to figure out how to create a Table of Contents (TOC) for a 100-page technical document. Rather than having a table on the first page, you’re considering a navigation pane on the side of the page, which is essentially a form of a regular TOC. The…

Well-written help topics play a crucial role in making services and products accessible to users. When users encounter issues or have questions, they often turn to help documentation to find solutions. Clear and effective help topics can greatly enhance the user experience, reduce frustration, and build a positive relationship between the user and the product….

Paligo is a cloud-based Component Content Management System (CCMS) built for structured authoring and getting your information out across all the channels that matter. Think modular content that you can mix and match, perfect translation workflows, and the kind of scalability that growing teams dream of. But sometimes, it’s just not what you need. Perhaps…

Imagine a small engineering company that designs and manufactures high-current, high-voltage power resistors for a variety of applications—dynamic braking, neutral earthing, load banks, and more. They need to create technical datasheets for their range of products. These datasheets will likely include descriptive text, an image, and a table listing available sizes, current ratings, and part…