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Technical Writing Blog

Grow your technical writing expertise with industry news, best practices, articles, product updates

What Is the SMOG Index – A Complete Guide to Readability Scores

What Is the SMOG Index – A Complete Guide to Readability Scores

Understanding the readability of a text is crucial for writers, marketers, educators, and anyone aiming to ensure their content is easily understood by the target audience. Among the various readability formulas available, the SMOG Index (Simple Measure of Gobbledygook) is a widely recognized tool used to assess the reading level of written material—especially in marketing,…

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Posted in Documentation UX on 6/11/2025

TOC: A Key Organizational Tool for Readers

TOC: A Key Organizational Tool for Readers

Imagine that you are using Microsoft Word and trying to figure out how to create a Table of Contents (TOC) for a 100-page technical document. Rather than having a table on the first page, you’re considering a navigation pane on the side of the page, which is essentially a form of a regular TOC. The…

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Posted in Documentation UX on 5/6/2025

Documentation Testing: Optimizing Documentation Quality

Documentation Testing: Optimizing Documentation Quality

We often hear the term “customer-facing documentation,” but the problem is that it is frequently an afterthought. In fact, customer-facing documentation is “born” during the testing process and can be viewed as a learning opportunity that helps design, engineering, and marketing teams better consider the customer experience. To create high-quality customer-facing documentation, developers should aim…

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Posted in Documentation UX on 4/17/2025

Metrics That Matter: Supercharging Your Documentation with Data

Metrics That Matter: Supercharging Your Documentation with Data

Frequency metrics are used in all industries where an “action” component is involved. For instance, you can measure the frequency of purchases, the usage frequency of government services, the occurrence of business trips, or even the frequency of wine consumption and North Atlantic hurricanes. Similarly, frequency metrics play a crucial role in documentation management. These…

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Posted in Documentation UX on 4/9/2025

How User Experience Manager Affects User Documentation?

How User Experience Manager Affects User Documentation?

In the field of digital technologies, a user experience manager (UX manager) plays a crucial role in ensuring that products not only meet functional requirements but also provide a seamless and enjoyable experience for users. This extends beyond the product itself into the area of user documentation – a critical touchpoint for users seeking guidance…

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Posted in Documentation UX on 9/25/2024

How to Use Page Analytics to Understand User Behavior?

How to Use Page Analytics to Understand User Behavior?

Understanding user behavior is crucial in this digital information age, where websites are the interface between a business and the customers. Page analytics provide a window into visitors’ journey, revealing engagement levels, preferences, pain points, and areas needing improvement. Now, let us see how these insights can drive actionable strategies to enhance user experience and…

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Posted in Documentation UX on 9/4/2024

Skeleton Illustrations to Improve UX in Technical Documentation

Skeleton Illustrations to Improve UX in Technical Documentation

Envision a user eagerly clicking on a link to access a technical guide for a new software tool they are learning. As the page loads, instead of a skeleton screen that outlines where text and images will soon appear, they are met with a blank canvas or a spinning wheel. This absence can leave the…

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Posted in Documentation UX on 7/3/2024

Engage, Respond, Improve: Maximizing User Interaction with Comments and Feedback

Engage, Respond, Improve: Maximizing User Interaction with Comments and Feedback

Engaging with your audience is more than just sharing information; it’s about fostering conversation and building a community. In the digital age, comments and feedback serve as the lifeblood of user interaction, transforming monologues into dialogues and single narratives into rich, multi-perspective discussions. In this blog post, we’ll delve into the art of encouraging user…

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Posted in Documentation UX on 6/19/2024

Determining the Optimal Level of Detail in Technical Documentation

Determining the Optimal Level of Detail in Technical Documentation

In the course of creating technical content, many writers encounter the challenge of determining how sophisticated or simple their language should be. Though it might seem like an odd question, it is a genuine dilemma. If you choose overly complex language or jargon, the technical documents you create can be difficult for the reader to…

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Posted in Documentation UX on 3/20/2024

Choosing Fonts for Technical Documentation

Choosing Fonts for Technical Documentation

Fonts are an important part of any documentation design be that API documentation, user manuals, case deflection or something else. That is basically the body of the written text. Choosing a font directly influences text perception by readers: its readability and accessibility. Which, in its term, can change the learning curve and product adoption. In…

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Posted in Documentation UX on 2/18/2020