Technical Writing Blog

We often hear the term “customer-facing documentation,” but the problem is that it is frequently an afterthought. In fact, customer-facing documentation is “born” during the testing process and can be viewed as a learning opportunity that helps design, engineering, and marketing teams better consider the customer experience. To create high-quality customer-facing documentation, developers should aim…

Frequency metrics are used in all industries where an “action” component is involved. For instance, you can measure the frequency of purchases, the usage frequency of government services, the occurrence of business trips, or even the frequency of wine consumption and North Atlantic hurricanes. Similarly, frequency metrics play a crucial role in documentation management. These…

In the field of digital technologies, a user experience manager (UX manager) plays a crucial role in ensuring that products not only meet functional requirements but also provide a seamless and enjoyable experience for users. This extends beyond the product itself into the area of user documentation – a critical touchpoint for users seeking guidance…

Understanding user behavior is crucial in this digital information age, where websites are the interface between a business and the customers. Page analytics provide a window into visitors’ journey, revealing engagement levels, preferences, pain points, and areas needing improvement. Now, let us see how these insights can drive actionable strategies to enhance user experience and…

Envision a user eagerly clicking on a link to access a technical guide for a new software tool they are learning. As the page loads, instead of a skeleton screen that outlines where text and images will soon appear, they are met with a blank canvas or a spinning wheel. This absence can leave the…

Engaging with your audience is more than just sharing information; it’s about fostering conversation and building a community. In the digital age, comments and feedback serve as the lifeblood of user interaction, transforming monologues into dialogues and single narratives into rich, multi-perspective discussions. In this blog post, we’ll delve into the art of encouraging user…

In the course of creating technical content, many writers encounter the challenge of determining how sophisticated or simple their language should be. Though it might seem like an odd question, it is a genuine dilemma. If you choose overly complex language or jargon, the technical documents you create can be difficult for the reader to…

Fonts are an important part of any documentation design be that API documentation, user manuals, case deflection or something else. That is basically the body of the written text. Choosing a font directly influences text perception by readers: its readability and accessibility. Which, in its term, can change the learning curve and product adoption. In…

UX as a term is used more often when talking about user interfaces, but it can be applied to any object a human can interact with. Being an important part of the user journey, technical documentation deserves a special mention in terms of UX. Today, we will give you several tips to make your user…

If you are concerned about your user manuals looking bad, this article will give you certain focus points improving which can turn the situation around. How far you want to take it depends on your subjective opinion regarding this matter. Some people believe that when technical documents look neat, and there are no design elements…