ClickHelp Technical Writing Blog

Fonts are an important part of any documentation design be that API documentation, user manuals, case deflection or something else. That is basically the body of the written text. Choosing a font directly influences text perception by readers: its readability Continue reading »

UX as a term is used more often when talking about user interfaces, but it can be applied to any object a human can interact with. Being an important part of the user journey, technical documentation deserves a special mention Continue reading »

If you are concerned about your user manuals looking bad, this article will give you certain focus points improving which can turn the situation around. How far you want to take it depends on your subjective opinion regarding this matter Continue reading »

The role of a UX writer emerged not so long ago on the job market, but it has been growing ever since. Major companies like Google are heavily focused on everything UX-related and UX writing as well. UX writing looks Continue reading »

Remember, when you studied in college you had to deal with writing different papers? And, if they were not hand written there were all those requirements about the font size, the quotes, the page breaks…’Yuck! But my paper is very Continue reading »

The numbers paint an accurate picture: visual content rules the digital world. Articles that feature relevant images get about 94% more views than content without graphics. Moreover, the human brain is wired to respond better to visual stimuli than text Continue reading »

Let’s be honest. Speed is everything these days. If a website (or, an online documentation portal takes just one second too long to load, it can negatively affect your business. And, with the mobile Internet on the rise, online users Continue reading »

Readability is an obligatory feature for software documentation design. For any user documentation design, really. As you know, it is generally achieved by the font size, shape of letters, and contrast between text and the background. It can be either Continue reading »

The amount of helpful design resources keeps growing. But, still, the quality ones are hard to find without guidance. And, the guidance we offer! In case you are new to design and even creating a color scheme sounds impossible to Continue reading »

Monospaced fonts or non-proportional fonts are the ones where any symbol has the same width which is often achieved by adding more empty space before and after a letter or a character. Monospaced fonts always remind us of programming, code Continue reading »