Technical Writing Blog

Google Docs has earned its spot as the world’s most popular word processor, with over a billion users worldwide. Its cloud-based simplicity is attractive for beginners and start-ups: draft a quick API guide, share, and collaborate live without software installs. Free tiers and seamless Google Workspace integration make it simple for small teams, individual entrepreneurs,…

What Is ClickHelp? ClickHelp is a cloud-based documentation platform that helps product teams create, host, and publish technical documentation (from user manuals and API references to knowledge bases and customer-facing portals) without installing software. The editor works like Google Docs, an AI layer handles authoring assistance and reader-facing Q&A, and the whole team contributes: product…

Documentation Teams Already Use AI, But the Workflow Is Still Broken Writers use Claude or ChatGPT to draft topics, rephrase sections, or generate outlines. The output is usually good – and then the same person copies it, opens the documentation portal, finds the right topic, and pastes it in by hand. The AI produces the…

You spent months building a documentation portal. Hundreds of topics, organized structure, accurate content. Then a user asks ChatGPT about your product and gets a confident, wrong answer, because the AI couldn’t read your portal at all. If AI tools can’t read your documentation, your documentation doesn’t exist for a growing share of your users….

You’re building something important: critical documentation that informs users, guides developers, or ensures compliance. Your team is collaborating, diligently crafting each section. Then the review phase arrives – and the familiar scenario unfolds: a master document in Word, a handful of reviewers, and a flurry of emails carrying attachments back and forth. Before starting the…

Ever hit that F1 key in a Windows app and see a helpful window pop up? Chances are, you’ve stumbled upon a CHM file! Think of them as little digital books, bursting with info and ready to guide you through software, explain tricky tech, or even just offer a good read. This guide is your…

Insertion of videos into your content is one of the most effective ways to engage and educate users. Whether you’re creating a user manual, a knowledge base, or a web help system, videos can explain complex processes more clearly than text alone. Inserting videos in ClickHelp is simple and flexible, allowing you to include visual…

Embedding math equations in documents enhances clarity and professionalism, particularly in academic, scientific, and technical writing. This comprehensive guide will walk you through the reasons for embedding equations, the tools available for various formats, and best practices to ensure your equations are displayed correctly. Why Embed Math Equations? (Use Cases & Benefits) Quite often, users…

As your company’s documentation continues to accumulate, you and your team may encounter issues such as losing documents stored on office PCs or instances where document owners forget to share important information with their colleagues. These challenges are common in companies that store information internally. Establishing and maintaining your company’s knowledge base can be a…

In the fast-evolving realm of technical communication, professionals are tasked with the pivotal role of translating complex information into understandable and actionable content. To shed light on this multifaceted field, we had the privilege of conversing with a seasoned tech communication specialist – Mridula Menon, senior manager and information developer at GreyOrange. She has been…