Technical Writing Blog

Diagrams and flowcharts are visual tools that teams use to create process flows, network diagrams, system models, and visuals from text, data, Excel, code, or ideas. They support collaboration, AI features, templates, shapes, cloud apps, security, sharing, planning, and documentation for products, projects, and companies. Today, we explore the best diagramming software for 2026, uncover…

What Is a Developer Portal? A developer portal is a centralized platform that gives engineering teams access to the tools, services, and workflows they need to build and operate software. Instead of navigating dozens of separate systems, developers can discover infrastructure resources, documentation, APIs, and deployment pipelines through a single interface. Modern developer portals go…

In Part 1: What Is Documentation as Code and Why Do You Need It? we explored what Documentation as Code is, how it works, and why many engineering teams adopt it. By treating documentation like software, storing content in Git repositories, building sites through CI/CD pipelines, and versioning documentation alongside code releases, teams gain automation,…

Imagine you have a large user guide for a game or an application. You can create it the old-fashioned way — in Word, emailing files back and forth, arguing about which version is the latest, and manually merging changes. Or you can manage documentation the same way developers manage source code. This idea is exactly…

Many traditional documentation formats, such as static PDFs, linear Word documents, and simple web pages, no longer meet users’ expectations for engagement. Studies show that typical completion rates for static e-learning courses and MOOCs (Massive Open Online Courses) are less than 25%, suggesting inefficiency in one-size-fits-all linear content delivery. Interactive documentation and dynamic training, however,…

iiRDS (Intelligent Information Request and Delivery Standard) is an open, vendor-neutral specification designed to enable more intelligent, context-aware delivery of technical information. It allows organizations to package and deliver documentation so that users and systems can find exactly what they need, when they need it, across various platforms and devices. A common misconception is that…

What Is a Support Site? A support website is a centralized platform designed to provide comprehensive assistance to consumers of a service or product. It serves as a web-based, single point of access where users can find answers, resolve issues, and access resources with minimal direct interaction with support staff. Typically hosted online, a support…

Customer support has undergone a revolution. What was once a phone-centric, agent-dependent process has transformed into a digital-first, self-service-driven ecosystem. This shift isn’t just incremental—it has fundamentally redefined how businesses interact with their customers, drastically reducing costs, accelerating issue resolution, and giving users unprecedented autonomy. Customers expect support anytime, anywhere. Millennials and Gen Z, in…

Clean, effective code is only half the battle for software developers. The other half is thorough documentation, which makes your work visible, maintainable, and scalable. Whether you work alone or in a team, good documentation bridges the gap between people and code, simplifying collaboration and future updates. This article will guide you through the fundamentals…

Managing content effectively can be a real challenge. That’s where Content Management Systems (CMS) step in. If you need a system where: then a CMS is likely the right solution. However, the world of CMS is more nuanced than just “WordPress versus Drupal.” There are several CMS types, each designed for specific scenarios. Understanding these…