Back
to top

Technical Writing Blog

Grow your technical writing expertise with industry news, best practices, articles, product updates

Why Your Business Needs Project Management Software

Why Your Business Needs Project Management Software

Effective project management plays a critical role in achieving organizational goals and enhancing team efficiency. Whether you run a large enterprise or a small business, the right project management software can simplify processes, improve collaboration, and contribute to your success. In this article, we’ll explore the key features of project management software, why it’s essential…

Continue reading »
Posted in Technical Communication on 7/2/2025

Task Management Software: What to Know Before You Buy

Task Management Software: What to Know Before You Buy

If you’re trying to become more organized, efficient, and—most importantly—ensure tasks don’t slip through the cracks, it’s time to consider task management software. At the same time, you might be hesitant to adapt software to fit your strategy and make it work for you. You’re likely looking for an out-of-the-box solution—something you can start using…

Continue reading »
Posted in Technical Communication on 6/18/2025

Top 8 Document Collaboration Tools for Teams

Top 8 Document Collaboration Tools for Teams

Document collaboration software has become essential in today’s digital world, where teams need to stay aligned and work seamlessly together. Whether your business is creating technical documentation, marketing content, or internal knowledge bases, the right collaboration tool can automate workflows, improve communication, and significantly boost productivity. As remote work and distributed teams become more common,…

Continue reading »
Posted in Technical Communication on 6/4/2025

Best Practices for Making User Assistance More Engaging

Best Practices for Making User Assistance More Engaging

User assistance (UA) is essential for helping users navigate and use software applications effectively. It is closely tied to user onboarding, enabling users to quickly understand and experience the value of your app. Traditional static documentation is no longer sufficient, as users increasingly expect interactive and engaging learning experiences. To meet these evolving expectations, organizations…

Continue reading »
Posted in Technical Communication on 5/21/2025

The Secret Formula: People, Process, Technology in Knowledge Management

The Secret Formula: People, Process, Technology in Knowledge Management

While working on a project, you may often feel that knowledge slips through your fingers like sand. During the creation of a deliverable, you’re fully immersed in the content—it’s fresh in your mind. But once the project ends, it’s as if you hit a reset button. This can be frustrating, especially when past experiences could…

Continue reading »
Posted in Technical Communication on 4/29/2025

Publishing Pipeline in Software Development

Publishing Pipeline in Software Development

Having a structured publishing pipeline is essential for creating and maintaining comprehensive documentation. This process often begins during the development phase and continues through post-release analysis. Different companies may have varying approaches to documenting code and features. Unfortunately, most companies either do not have a documentation SOP or have one that is not mandatory. However,…

Continue reading »
Posted in Technical Communication on 4/25/2025

The Role of Collaboration Strategy in Organizational Success

The Role of Collaboration Strategy in Organizational Success

Effective collaboration is essential for any organization that wants to succeed in today’s fast-paced environment. A well-defined collaboration strategy fosters not only teamwork but also productivity and creativity among employees. In this article, we will take a closer look at what a collaboration strategy is and give an overview of ClickHelp as a tool for…

Continue reading »
Posted in Technical Communication on 3/26/2025

Types of Reports for Business Success: Key Formats for Better Decision-Making

Types of Reports for Business Success: Key Formats for Better Decision-Making

Data-driven decision-making is essential for success. Consider an IT company that has just secured a large contract to develop a state-of-the-art software solution for a high-profile client. As the project progresses, numerous challenges arise related to resources, timelines, quality assurance, and client expectations. The company cannot afford to operate without comprehensive reports. Performance reports will…

Continue reading »
Posted in Technical Communication on 2/5/2025

Understanding the Different Types of Knowledge: From Tacit to Tribal and Beyond

Understanding the Different Types of Knowledge: From Tacit to Tribal and Beyond

Knowledge is more than a collection of facts and figures; it’s a multi-dimensional concept that encompasses various forms and types. These include tacit knowledge, tribal knowledge, explicit knowledge, social knowledge, cultural knowledge, and procedural knowledge. In today’s article, we will explore each of these types and their unique characteristics. Understanding Variants of Knowledge Tacit Knowledge:…

Continue reading »
Posted in Technical Communication on 1/9/2025

How Client Portals Streamline Business-Customer Interactions

How Client Portals Streamline Business-Customer Interactions

Businesses are constantly striving to enhance the client experience and stay ahead of the competition. Perhaps one of the best ways to do this is by offering them a client portal – an online access point where customers can obtain information, support, and services 24/7. A strong example is a financial advisory firm that provides…

Continue reading »
Posted in Technical Communication on 12/4/2024