ClickHelp Technical Writing Blog

The role of technical writers can be compared to that of translators, as they 'translate' the technical language used in the company into users' language. Formally, it is translating from English into English, but, in fact, it is often like Continue reading »

The definition of a technical writer is the following: a technical writer is an expert that deals with technical communication and transforms complex information into clear and concise technical documentation. A technical writer creates the following types of technical documentation Continue reading »

Technical writers are the people behind orchestrating a flawless user experience alongside other teams. Where will a user go if they have questions? They could go to Support, of course, but technical documentation is step one. Users will most likely Continue reading »

What makes people cringe when reading technical articles? Typos would be the most common answer, I think, along with any small inconsistencies that make a text look unprofessional and untrustworthy. Proofreading is supposed to filter out such things. However, we Continue reading »

Are you currently writing help topics from home? The chances are high that you are. Fortunately, technical writers seem to be less affected by all the wfh stuff since online help authoring tools allow working on user manuals from any Continue reading »

Soft skills are often overlooked in technical writing. People start seriously working on them only when a situation becomes dire. Like, when you realize that you are so bad at time management that this affects your career growth. Being proactive Continue reading »

When people hear about technical writing they tend to put too much emphasis on the ‘writing’ part, which is understandable. Yes, tech writers do create a lot of written content, but in reality, their responsibilities and skills stretch far beyond Continue reading »

How do you understand ‘time management’? We see it as being able not just to allocate the right amount of time to a variety of tasks but also be less stressed out and more productive as a result. Some people Continue reading »

What’s more important for a technical writer - language or technical skills? This question keeps coming up in techcomm discussions. It is partly rooted in the fact that technical writing as an industry is all over the place. There are user Continue reading »

Technical writing is about helping people. Technical writers are mediators between users and the company. They try to eliminate any roadblocks clients might have when using a product or a service. In this post, we would like to show you a Continue reading »