ClickHelp Technical Writing Blog

Single sign-on is a buzzword, and it has been in the computer-based industries for a while now. But, what is the exact mechanism behind single sign-on? Why do we trust it so much? There are a lot of questions around Continue reading »

Take a look at your workspace. What are your thoughts? Do you feel encouraged and full of productive energy to create superb technical documentation when you are looking at it? If the answer is ‘yes’, then this article is probably Continue reading »

We all can agree that content should be the primary focus of a technical writer. But, we also can’t just leave out other aspects of creating technical documentation. This is why we would like to focus on styling and formatting Continue reading »

Hundreds of tips can be found on the Internet on creating appealing resumes. There are some general guidelines and standards to follow regardless of the profession of choice. But, if you want to really impress your employer, you might want Continue reading »

Hi, I’m Kesi Parker, a technical writer. I like to chat with technical writers on Facebook to get acquainted with new people and get new experience. And know what? In some companies, technical writers use MS Word or Google Docs Continue reading »

Migrating to a new tool is a pain for anyone. Even when a new messenger is implemented in your company, there’s still this transition period. Yes, with sending messages being the primary function of an app, you still need time Continue reading »

Technical writing requires tools for measurement and analysis like any other work process. Although, it is quite difficult to decide what metrics to use considering specifics of this field. We began discussing this topic a while ago and figured out Continue reading »

Punctuation in English is considered by many somewhat optional. But quotation marks are an exception here - you can’t skip them in such cases like a direct quote, for example. Quotation marks usage is often found confusing as British English Continue reading »

An API without a good user manual is next to useless. Developers would like a clear view of an API, code examples, detailed explanation of calls and parameters. And, they are not the only people visiting an API documentation portal Continue reading »

What is a perfect help topic? It is a topic that delivers a solution to its readers in the most efficient manner. Creating such topics means paying attention to their every element and analyzing them. Further, you will find practical Continue reading »