Technical Writing Blog

There is an old saying: Knowledge is knowing a tomato is fruit; wisdom is knowing not to put it in a fruit salad. This is fully applicable to distinguishing data, information, and knowledge. While the difference between these concepts is significant, today data, information, and knowledge have become universally interchangeable terms. However, understanding the distinctions…

Effective employee training is essential in today’s business environment, as it helps build a knowledgeable and skilled workforce. One of the most powerful tools for achieving this is an in-house company wiki or knowledge base. These web-based repositories not only serve as a foundation for training but also enable employees to share information and collaborate….

We’re not asking why you want to move your documentation from Confluence to ClickHelp.  We’re just telling you how to do it. Before You Begin Make sure you have the following: Starting the Import Note: In ClickHelp, a Project serves as the equivalent of a Confluence Space. Selecting Your Confluence Edition The Confluence Login step…

Ever wondered why some texts feel effortlessly clear while others leave you scrambling for a dictionary?  The secret often lies in readability—and formulas like the Flesch Reading Ease Formula are the keys to unlocking it.  In this guide, we’ll break down how these formulas work, why they matter, and how to use them to connect…

Ever feel like you’re writing into a void? You’ve poured hours into crafting your docs but somehow something just doesn’t click with users? Well, maybe this something is a problem with readability. Meet the Coleman-Liau Index. Let’s take a look into this readability compass and see how it can sharpen your content’s impact. What Is…

The presentation of your documentation matters just as much as its content. An image instead of a plain white background is just another way to reinforce your brand identity, enhance readability, and create a cohesive look across reports, letterheads, or marketing materials. The best part? You don’t need advanced design skills to achieve this. Just…

As technology continues to evolve and the way we work changes, the digital workplace has become essential for businesses looking to boost productivity, improve collaboration, and increase employee satisfaction. But what is a digital workplace, and how can organizations tap into its potential to compete in today’s landscape? Let’s look at a real-life example of…

Eventually, most businesses realize they need to organize training for employees or product users. Without it, product users may waste too much time trying to find information or figure out processes on their own. Employees may struggle with receiving incorrect information from colleagues. Organized training optimizes time expenditures by providing structured processes for everyone to…

Maybe you don’t know it, but you must have already come across microlearning many times. You may have just subscribed to a social net channel devoted to learning Spanish or some other language. The information you get in the form of short messages (just two or three per day) is, in fact, microlearning. The thing…

Whether you’re a seasoned technical writer or just starting out as a technical communicator, staying up-to-date on the latest trends and best practices in your field is essential. One of the best ways to do so is to attend conferences. In the remainder of 2023, a number of great TechComm conferences are taking place around…