Technical Writing Blog

Product documentation is a crucial accompaniment to every new digital product. Without effective product documentation, achieving optimal UX parameters becomes challenging. Users rely on reference documents to find answers to questions that emerge during their daily interactions with the product Continue reading »

When subject matter experts create content related to your product, you're guaranteed high-quality documentation. However, SMEs often use language that may differ significantly from your customers' language. Technical documentation typically includes technical terms, abbreviations, and even jargon, which can reduce Continue reading »

Without a style guide, it will be hard to create great technical content. No matter how different your documents may be, a style guide will help your team of technical writers to ensure consistency within all your documentation. You may Continue reading »

Almost a year since the launch of ChatGPT — and this neural network is still extremely popular. As of today, it is used by more than half a billion users. People are using it for everything from generating essays and Continue reading »

In human perception, there are many unwritten laws that function almost like mathematical rules. One of these laws concerns the perception of indirect information. You may already know that information becomes more comprehensible when it is ‘wrapped’ in a story Continue reading »

Some time ago, the efforts of SaaS (software as a service) companies seemed to be dispersed across different resources. Teams had to hover from content creation to API, translation, and localization tools. This inconvenience was a problem that required an Continue reading »

Limiting access to documentation is a usual practice for companies who provide SaaS (software-as-a-service) products. This may sound illogical because public documentation like user guides, online manuals, and help docs enhance the product’s usability and popularity. Still, certain documents are Continue reading »

Today, consumers are scattered across various online platforms, such as websites, social media, mobile apps, online stores, etc. Content is generated in different formats for each platform. For example, websites use HTML, while eBooks and PDF formats are suitable for Continue reading »

Document version control is a vital part of any documentation management process, where it is necessary to keep track of all changes made to the documents. It is used in various fields, such as software development or design and construction Continue reading »

The way documentation looks is not just text or visuals placed on a page. The appearance of technical information includes a complex system of features. Some time ago, documentation features were regulated by style guides available in every company. Traditionally Continue reading »