ClickHelp Technical Writing Blog

New words and phrases tend to somehow miraculously seep into our everyday life. This is regular for the world of modern technology. And as a person working closely with words and technology, have you ever wondered how these words are Continue reading »

Technical drawing today is an essential part of technical documentation. Such industries as civil engineering, architecture, shipbuilding, aerospace engineering, astronautics, or medical engineering can’t help using technical drawings. Those technical writers who work on documentation like that, are to be Continue reading »

Standard operating procedures, or SOPs, are documents that contain a set of instructions on how to perform a task in a correct and safe way according to all the regulations. This type of technical documentation is equally important not only Continue reading »

It’s officially springtime! The spring is always filled with bloom, hopes for better days, and beauty. So today, we decided to talk about women in technical writing. They inspire, motivate, surprise, and compel us with their determination, creative approach, and Continue reading »

If you are a technical writer, I am sure you’ve got an endless backlog. It is sad but so true to life: so many tasks are to be done, and so little time! Even professionals in the sphere of task Continue reading »

A system for commenting on a document so that it is syntactically identifiable from the text is called a markup language. When the document is processed for display, the markup language is not shown and is only used to format Continue reading »

What is IT documentation? In a nutshell, it is a full database of all the information an IT team needs to fulfill its tasks efficiently. It should involve all kinds of key documents: detailed instructions for specific operations, onboarding docs Continue reading »

Do you often watch How-to videos on YouTube? I am sure you do it from time to time. As for technical communication, video has already become widely spread in user manuals. Statistics show that up to 75% of users do Continue reading »

Implementing password-protected user guides is something that any company may need. You may ask why someone would need to hide their online user documentation behind a login page? The answer is simple. Documentation can be different. Let’s say we talk Continue reading »

One of the most common things users say about technical documentation is that it describes the information they already know. This fact reduces the value of the content to the minimum. Now, when thousands of software products and cloud services Continue reading »