ClickHelp Technical Writing Blog

We get used to certain things to the point where we can't tell whether they are good or bad. It can be hard to evaluate a help authoring tool you have been using for a while as you have gotten Continue reading »

Technical writers are no strangers to user experience struggles. Moreover, there’s a separate position in many companies for so-called UX writers. They focus on communication with clients through written content and creating the best user experience. We also look closely Continue reading »

Technical writing software needs to be able to address many things. Help authoring processes are complex and unique for every company, so HATs have to be universal. One of the serious issues for help authoring tools is dealing with different Continue reading »

On this blog, we are talking a lot about technical writing, all aspects of it: tech writing skills, techcomm career paths, salaries of technical writers, types of technical documentation, what it takes to deliver good user manuals, etc. And, all Continue reading »

Technical writers use a lot of supplementary tools, not just technical writing software. Some of those are complex and expensive, others are much cheaper and nonetheless manage to do their job just fine. Further you will find the top technical Continue reading »

Case deflection is the perfect situation when customers are able to find answers to product-related questions on their own without contacting support. What it usually means for a company is saving money! The fewer cases are opened by the support Continue reading »

Technical writers perform different tasks in different spheres. One might think that their only job is creating instructions, but this can't be further from the truth. Technical writing is many things, white papers and scientific articles among them. Trying to Continue reading »

How do you know if your technical documentation is any good? And, most importantly, how do you fix it if it’s not good enough? Well, there are certain key points that you will need to analyze to make sure your Continue reading »

We have been living in 2019 for four months now, so the predictions for this year are over. It’s high time to start analyzing what trends are actually unfolding in the techcomm community worldwide. New Formats and Platforms in Tech Continue reading »

The main aim of technical writing is to help users achieve their goals by using a product. It’s possible only through clear and easy-to-interpret documentation. That's why there are so many different types of documentation. Whether you’re a novice or Continue reading »