Technical Writing Blog

Most teams treat documentation as reference material—something users check when they’re stuck. But documentation can be much more than that. It’s an early warning system for product issues, a window into user confusion, and a source of insights that often surfaces problems before support tickets or analytics dashboards. ClickHelp will be presenting at MEGAComm on…

Documentation teams are expanding where and how they deliver content — AI assistants need access to structured knowledge, users expect help wherever they work (not just in documentation portals), and managing multiple publication variants becomes more complex as product lines grow. The January 2026 release addresses these scenarios with Markdown export designed for AI workflows,…

We couldn’t leave you without presents, so we’ve prepared our December update just in time for the holidays. This release brings WriteAssist into the AI Suite with important improvements, makes AnswerGenius customization publicly available, and adds several other conveniences. WriteAssist Levels Up: Context-Aware Editing Joins AI Suite WriteAssist now analyzes the entire documentation structure, including…

The latest ClickHelp release focuses on practical improvements:  Let’s take a look at what’s new! Universal Links: Share Once, Work Everywhere We’re introducing Universal Links — an upgrade to how URLs behave in ClickHelp. Now, any link to a topic, project, or publication in ClickHelp is smart. Why It Matters When I’m chatting with a…

We’re rolling out improvements that make everyday work simpler: AnswerGenius now gives more complete answers in chat (and does it faster), the Reader UI aligns with WCAG 2.2 AA, the improved File Manager is built into the Topic Editor, imports from MadCap Flare bring index keywords, and WebHelp search in Japanese gets a small boost….

Have you ever wondered how your users really interact with your documentation? You create guides, articles, and FAQs, but do you know which answers actually help your users solve their problems?  At ClickHelp, we created a tool called AnswerGenius — an AI-powered assistant built right into your documentation. It allows users to ask questions directly…

Ever spent more time managing files than actually working on your documentation? You’re not alone. Whether it’s hunting down that one image buried somewhere deep in your folders or juggling dozens of assets for a release, file management can quickly become a productivity killer. That’s why we rebuilt the file manager from the ground up…

Your documentation used to just sit there.You wrote it. You published it. Maybe someone read it. But things have changed. Your documentation is no longer just written and published—it’s a living, collaborative workspace used by teams across countries and time zones. It helps your customers solve problems, powers integrations, and shapes how your product is…

Here’s a stat that’s hard to ignore: in 2023 alone, over 50% of SaaS breaches stemmed from compromised user credentials. And yes — internal portals, documentation systems, and knowledge bases were part of the attack surface. Now imagine this: A third-party vendor gets hacked. One of your teammates reused their password — and suddenly, someone’s…

Importing PDFs into documentation should be easy—but most tools make it anything but. We tested 30 different solutions on the market, and the results? Inconsistent formatting, broken tables, missing lists, and hours wasted on cleanup. That’s why we built our own native PDF import, designed to work as well as the best solutions out there—but…