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Technical Writing Blog

Grow your technical writing expertise with industry news, best practices, articles, product updates

Two-Factor Authentication from ClickHelp: Your Documentation Deserves Real Security

Two-Factor Authentication from ClickHelp: Your Documentation Deserves Real Security

Here’s a stat that’s hard to ignore: in 2023 alone, over 50% of SaaS breaches stemmed from compromised user credentials. And yes — internal portals, documentation systems, and knowledge bases were part of the attack surface. Now imagine this: A third-party vendor gets hacked. One of your teammates reused their password — and suddenly, someone’s…

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Posted in ClickHelp News on 4/15/2025

ClickHelp Release: PDF Import That Just Works

ClickHelp Release: PDF Import That Just Works

Importing PDFs into documentation should be easy—but most tools make it anything but. We tested 30 different solutions on the market, and the results? Inconsistent formatting, broken tables, missing lists, and hours wasted on cleanup. That’s why we built our own native PDF import, designed to work as well as the best solutions out there—but…

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Posted in ClickHelp News on 3/5/2025

February Release from ClickHelp: Next-Level Docs with AI Answers & Modern API

February Release from ClickHelp: Next-Level Docs with AI Answers & Modern API

Your technical documentation isn’t just content – it’s often the first impression users get of your product. And for your support team, it’s their most powerful tool for helping users succeed. Today, we’re introducing two improvements that make both aspects better. First, AnswerGenius is moving out of beta, bringing refined AI-powered assistance to help your…

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Posted in ClickHelp News on 2/7/2025

Documentation at the Speed of Innovation: ClickHelp’s December Release

Documentation at the Speed of Innovation: ClickHelp’s December Release

It’s 2 AM, and you’re deep in a documentation sprint. Your team is launching a complex product next week, and every minute counts. You need to work fast and make no mistakes. We know this all too well, and that’s exactly why we’re turning documentation from a tedious task into an easy process that actually…

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Posted in ClickHelp News on 12/11/2024

ClickHelp October Enhancements: Upgraded Import Options with Intelligent Features

ClickHelp October Enhancements: Upgraded Import Options with Intelligent Features

ClickHelp is excited to unveil a suite of updates that enhance your documentation experience and empower your API management. With improved response quality from AnswerGenius, expanded import options, and proactive notifications, these enhancements are designed to benefit contributors, helping them deliver clearer information to their clients and thereby improve the experience for readers. Let’s explore…

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Posted in ClickHelp News on 10/22/2024

ClickHelp’s Summer Refresh: A Few Updates To Better Your API Documentation And User Experience

ClickHelp’s Summer Refresh: A Few Updates To Better Your API Documentation And User Experience

As summer comes to an end, ClickHelp is rolling out a refreshing wave of updates to enhance your documentation experience. From expanded notification features to improved API documentation capabilities, this release brings a cool breeze of functionality to power readers and casual users alike. Let’s take a look at the key improvements. API Documentation: Better…

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Posted in ClickHelp News on 8/16/2024

Webinar from ClickHelp: Top single-sourcing practices beyond content reuse

Webinar from ClickHelp: Top single-sourcing practices beyond content reuse
In the realm of technical writing, efficiency and effectiveness are paramount. However, a persistent challenge that often confronts technical writers is the daunting task of generating extensive documentation under pressing time constraints. With the demand for clear and comprehensive documentation ever on the rise, writers frequently find themselves grappling with the repetition of content. Continue reading »
Posted in ClickHelp News on 6/3/2024

ClickHelp May 2024 Release: What’s New?

ClickHelp May 2024 Release: What’s New?

The ClickHelp team is excited to announce a new update to our cloud-based documentation platform. This release delivers some great enhancements that will make your experience even better, as well as some minor improvements. At the top of the list is an upgraded version of our built-in AI assistant, AnswerGenius. With expanded knowledge and capabilities,…

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Posted in ClickHelp News on 5/28/2024

ClickHelp in Review: Navigating the Highlights of 2023

ClickHelp in Review: Navigating the Highlights of 2023

It’s still close enough to the end of last year to take a last look at 2023 and reflect on ClickHelp’s achievements. ClickHelp had an exciting year, introducing a host of innovative features, including advancements in AI, designed to streamline your technical documentation endeavors efficiently. As we transition into the new year, let’s draw inspiration…

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Posted in ClickHelp News on 1/17/2024

ClickHelp December 2023 Amber Update Overview

ClickHelp December 2023 Amber Update Overview

In the ever-evolving world of technology, ClickHelp consistently ranks as the top easy-to-use help authoring tool. The Amber update introduces a new block-based Home page editor and incorporates AI-driven solutions to improve the content creation and reading experience. We’re also introducing thousands of new integrations via Zapier, significantly enhancing the platform’s versatility. In addition, watchers,…

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Posted in ClickHelp News on 12/13/2023