In-Depth Analytics and Reporting

The more documentation you create, the happier your users are and the harder it is to manage the documentation process. With hundreds of documents, can you tell exactly how ready they are? Is there a bottleneck in your team productivity? Do you know how well your published documentation is performing? In any documentation team those are complex, but important questions to answer.

In ClickHelp, we are commited to give you the tools of efficient management and analysis of your documentation process. We offer a range of powerful features including advanced analytics. While all Search Queries can be viewed in GA4, if you need even more results, we have them available to you.

This is the place where you can get a bird’s eye view of analytics and statistics for the whole portal, project or even a single topic. ClickHelp offers over a dozen of reports with advanced filtering and drilldown mode – your projects readiness, content quality metrics and user behavior analytics.

ClickHelp can generate printable versions of all the reports so you can have them at hand. Supported export formats include PDF, XLS/XLSX (Microsoft Excel), CSV and RTF.

The information provided by Report Center helps you stay on top of your documentation processes. Get a quick overview of the documentation project readiness, the readability of your content, the most popular articles people read, or dive deep into analysis with detailed reports. This is important not only for product managers or technical writing leads, but also for technical writers in their daily work.