ClickHelp Software Documentation Glossary

What is Content Management?

Content management is a set of technologies and processes of managing, collecting, and publishing information. Content management is a collaborative process that includes the following roles:

  • Creator who writes the content.
  • Editor who polishes, refines and enhances texts.
  • Publisher who is responsible for releasing the content.
  • Administrator who is responsible for managing access to the files.
  • Client, reader, or user who reads the content after publishing.

However, content management practices and goals depend on the company, its mission, and organizational structure.

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