ClickHelp Software Documentation Glossary

What is Help Center?

A help center is a website that a user visit to find an answer about a product. Usually, companies create collections of articles that provide answers to typical questions. Every Help Center also has an Intercom Messenger built in, so customers can easily contact with a product team. Help center may seem the same as help desk, but they differ. A help desk is where you can handle your customers’ questions directly in a chat or team inbox.

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