A helpline (also known as hotline) is a traditional form of the user assistance. It’s a telephone service which helps users. Nowadays, companies support their clients not only via telephone support but email, web, SMS, live chats and so on.
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Features OverviewFeature-rich cloud platform for your technical writing needs.- Flexibility and PowerCustomize your portal with white-label branding and API.
- Topic Content EditingCreate rich content with a powerful visual editor.
- Single-Sourcing and Content ReuseReuse content with snippets, variables, and conditions.
- Collaboration and TeamworkStreamline teamwork with custom workflows and comments.
- IntegrationsSeamlessly connect ClickHelp with your favorite tools.
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- Navigation and Full-Text SearchImprove user experience with patented full-text search.
- Analytics and ReportingTrack content metrics and reader behavior with analytics.
- Security and ReliabilityEnsure data safety with SSO, backups, and encryption.
- Translation ManagementManage multi-language documentation and localization.
- Content Import and MigrationMigrate your existing content from other tools easily.
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- Use Cases
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User Guides and ManualsCreate professional user guides and software manuals.- Knowledge BaseBuild a searchable internal or external knowledge base.
- Online TutorialCreate engaging step-by-step online tutorials.
- Training DocumentationManage training materials and educational guides.
- Case DeflectionReduce support tickets with self-service documentation.
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- Case Studies
IntSights: Secure Customer PortalBranded documentation with restricted access.- From Word & PDF to ClickHelpFaster updates after moving docs to one portal.
- Team Orca: CI/CD AutomationAutomated doc builds via the ClickHelp REST API.
- Efficy: Docs Cleanup with MCPAudit, restructure, and refresh docs at scale.
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