ClickHelp Software Documentation Glossary

What is Knowledge Management Tool?

Knowledge Management Tool is a technique that helps to create, use, share and manage information and knowledge of a company. There are four well-known tools:

  • Knowledge bases. It’s a wiki-based site or an internet portal that contains descriptions for some procedures, tutorials, answers for the most popular questions and so on.
  • Knowledge map. The bottom line is that employees may find an expert who can give advice on outstanding matter.
  • Bank of ideas. It contains successful ideas that were generated in a company.
  • Community of practice. It’s a professional community where members are united by a common activity sphere and may share projects, ideas, goals and so on.
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