ClickHelp Software Documentation Glossary

What is Knowledge Management Tool?

Knowledge Management Tool is a technique that helps to create, use, share and manage information and knowledge of a company. There are four well-known tools:

  • Knowledge bases. It’s a wiki-based site or an internet portal that contains descriptions for some procedures, tutorials, answers for the most popular questions and so on.
  • Knowledge map. The bottom line is that employees may find an expert who can give advice on outstanding matter.
  • Bank of ideas. It contains successful ideas that were generated in a company.
  • Community of practice. It’s a professional community where members are united by a common activity sphere and may share projects, ideas, goals and so on.
Like this article? Share it with others:
×

Mind if we email you once a month?

Professionals never stop learning. Join thousands of experts subscribed to our blog to get tips, ideas and stories from us once per month.
Learn more on ClickHelp
×
By using this site, you agree to our Security Policy and Terms of Use.     Learn more