ClickHelp Software Documentation Glossary

What is Operations Manual?

Operations manual (not to be confused with operation manual) is a type of technical documentation that is assigned to the employees, and that instructs them on how to perform their tasks efficiently and safely.

Manual

Operations manuals are not training materials - they are employee handbooks, and their purpose is to remind experienced and qualified staff on how to carry out their duties and reduce human errors. It is an internal knowledge base of the company that may contain the following information:

  • Hierarchy of the company
  • Job descriptions
  • Documented processes
  • Safety instructions
  • Emergency procedures
  • Contacts

There’s no need to spread printed copies among the staff. Operations manuals are a part of the internal documentation of the company, and they can be stored online for quick and easy access. Modern documentation tools also provide hosted online documentation portals that allow to store your information in a password-protected place safely.

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