ClickHelp Software Documentation Glossary

What is Policy and Procedure Manual?

Policy and procedure manual is a type of technical documentation that states business goals and policies and communicates appropriate standards of action and behavior for the employees.

It contains the company’s best practices, descriptions of the key business processes, methods, and standards of how work is performed. Useful manuals provide methods and instructions for staff communication and their interdepartmental interactions.

Policy and procedure manuals are an essential management tool. This document should always be within reach of every employee so that they could consult it anytime. There’s no need to have a printed copy for everyone - modern documentation tools allow hosting password-protected online documentation portals that can be used as a storage of internal company documentation.

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