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ClickHelp Software Documentation Glossary

What is Troubleshooting Documentation?

First of all, what is troubleshooting? Troubleshooting is a process of searching for the source of a problem in order to solve it. So, troubleshooting documentation is a technical communication document intended to give a user or customer information on how to solve and prevent those problems. It’s commonly written for computer hardware, electronic goods, and software but they can be written for any product.

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