ClickHelp Technical Support
A Team of Professionals
Timely world-class assistance, always free
We handle the majority of queries within 2 hours delivering accurate and reliable solutions.
Skilled engineers with extensive experience
Professional assistance on first interaction. No bots, only real people willing to help.
Customer satisfaction as a goal
People love our customer service. They value clear communication and proactive assistance.
Dear Team I was happy, that the support answer in such a quick time even if you asking several questions. For me i had a very good experience. Thank you very much
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As usual, the support is answering quickly and does its best to deliver either the solution or a workaround. You are never alone when using ClickHelp
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As allways, quick responses and good help! Thank you so much!
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I appreciate VERY QUICK response of your service team and goodwill to improve your product.
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Alex is always very very courteous and helpful. He is willing to help, and provides all the the necessary information I need to resolve my issues.
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I appreciate the fact that someone provided service during East Coast morning hours. Very helpful!
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Even when I wanted to give up, an inventive solution was found!!
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I'm always pleased with the high level of service I receive from your team!
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Thank you so much for providing an actual person who knows what they are doing (Alex, for example) and not outsourcing to someone without the knowledge.
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The cooperation with the support worked very well. The explanation was detailed enough, stating concrete steps to solve the issue.
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Ian always comes through for me. Thanks to his help, I'm becoming a bit more comfortable using the CSS style sheet. That's something I've always wanted to do. Thanks Ian!
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Thanks for your quick response to my question. It was very helpful.
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Ian responded to my request very quickly, and resolved it. Thank you Ian for this, and all your help it's much appreciated.
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As always, a timely and knowledgeable reponse with information that allows me to improve my understanding and learn more about ClickHelp.
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Your support team is always quick to respond, and your dev team implements fixes much faster than expected!
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Alex is always very patient with my questions. I really appreciate his help!
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I always learn new things from the Support team, which is awesome. And I'm so happy to be using more and more ClickHelp features!
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ClickHelp has the best support. Fast responses, great information, always helpful.
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I totally love the ClickHelp team and the product. I have influenced 3 organizations to go for it. Hoping to sign up with you amazing folks through my current organization as well!
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Fast response, gave me the info I needed, and easy to implement the change!
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Even more evidence that ClickHelp delivers a strong product with great customer service!
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Alex was quick to respond and suggest some troubleshooting.
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Very helpful response and tips to get around the problem even if you don't have the feature available.
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Love learning that I'm not going to break my help center XD
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As always, Ian and the Ops Team went above and beyond to help me resolve my problem. I appreciate it so much. :)
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The support team ROCKS! They are prompt in responding and have excellent investigation skills. They make my job easier.
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ClickHelp Tech support has consistently been top notch!
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Thanks for the quick responses and help to fix this issue. I really appreciate it.
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ClickHelp Support has the best team onboard for sure!
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Answered my question quickly. Provided extra context and details to quell my concerns.
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CH Support says 24 hours for domain mapping changes, but it happened within an hour. Awesome support as usual!
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I think it’s awesome that you had a meeting with the devs about this ticket and added some items as stretch goals for the next couple of releases. Thanks!
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Ian and everyone on support, as well as the DevOps team, deserve a standing ovation for their work!
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Fast and useful. My misuse was fixed in a few minutes.
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Quick response with several options to solve the issues experienced. Nice Support service!
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Thanks to Alex K for the help in getting a demo arranged! :)
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Ian was very helpful in resolving the issue I was facing. His solutions were direct for the solution. Keep it up.
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Your support has been excellent from the start. Thank you!
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Ian was very attentive and followed up with me on a regular basis. I really appreciate that kind of service.
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Thanks so much for the quick response and assistance. The Support team never fails to help me out.
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Ian was very helpful and resolved my question quickly. He was also very polite and personable. Thanks for all your support!
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Ian is an excellent trainer and knows ClickHelp very well
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Alex's responses are always so helpful with detailed examples, images with callouts, etc. ClickHelp Support is very impressive.
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Totally learned something new and was able to accomplish more than I was expecting!
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I left the training with a lot of new ideas and options for our future documentation. Thank you
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Alex K. provided prompt and courteous support!
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Alex was very warm and professional. He was able to understand the problem and gave me the exact solution. A high FTR on this one for sure!
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Loved that even though the feature I was looking for didn't exist, I still got a workaround suggestion, and the feature was put forth as a nice-to-have. Great support as always!
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Ian came up with several options to help us and walked us through the changes. He is very knowledgeable and patient.
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As usual, fabulous support from the ClickHelp team. :) Thank you for making this so smooth, guys!
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Alex is very responsive and always resolves my issue. Thank you!
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Alex was most helpful. His answers were prompt and thorough.
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We've always been so pleased with how quickly tech support responds and the individual help we get with whatever issues we're having! Thanks so much.
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Response was quick that it was a known issue and then the issue was fixed quickly. And the email explaining when the fixed would be released was clear. Great job as always.
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The service is fast and you can always find a solution to the problem.
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I appreciate the attentiveness to my questions - thanks!
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Great and quick help as always! Thanks for that!
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Ian, Mary and the Ops team were really helpful, especially given the amount of back and forth. I really appreciate their patience and how responsive they were. It means a lot.
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The resolution was quick, accurate and effecient:)
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Your customer support is beyond exceptional. Thanks!!
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Thank you for your quick attention to the matter and your kind responses.
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Alex, Ian, and Mary always answer my questions so thoroughly and quickly. Thank you!
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Fast response sent me to the right area of your knowledge base. And from there I was able to find the answer to another question.
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I know my request was outside the realm of traditional support questions, but in the end, I was able to get everything fixed! Definitely the definition of 'above and beyond.'
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Add-on Services
Paid add-on services for anyone who needs to quickly get up to speed, get a beautiful portal without involving their web developers or migrate content from a non-standard format.
Styling & Branding
Looking to brighten up your content styles or the Reader UI? Our experts will help you get the exact design you need.
Content Migration
Moving content from one tool to another doesn’t have to be painful. Let our specialists handle the process.
Product Training
With our product experts’ guidance, get to know ClickHelp in no time. Training sessions just for you and your colleagues.
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