Different Manuals - One Place
We offer customers a wide range of products, and it’s a best practice to provide all customer documentation in a single place. ClickHelp is a great solution for this purpose - all our users can find all the necessary information on different products in one portal. Moreover, because of the specifics of our products and services, our user manuals are private and not available to everyone on the Internet. ClickHelp provides password-protected documentation functionality with different visibility levels, so we can easily create restricted user guides, and only logged-in users can read them.
Single Sign-on via Token-based Authentication
Because we create restricted documentation, it’s important to make the login process easy for our users. We selected an authentication method that helps us implement our own login process - we use One-time Login Tokens with ClickHelp.
Excellent Customer Service
ClickHelp is well-known for excellent customer service. They guarantee a response within 24 hours to any query.If we have a question, it is not a bottleneck in our working process - all the answers are quick and clear, so our tech writing team can work effectively and productively. If you’re a novice in technical writing or don’t have experience with professional help authoring tools, ClickHelp offers training and consulting services to ensure customer success.
What would you and your company like to communicate to the ClickHelp Team?
We truly appreciate the top-notch customer service, covering our needs 24 / 6. They understand the questions and issues and address them all. There is no frustrating back-and-forth, rather great, straight forward answers and solutions. ClickHelp has placed IntSights in the HTML Help world, in a very fast, professional way.