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ClickHelp Services Terms of Use

1. Terms Of Use Acceptance

  1. ClickHelp AM LLC (referred to here as “Company”) provides its service through the ClickHelp.com website according to the principles set out in this Terms of Use document.
  2. By accepting these terms and conditions, the user confirms to have read, understood and accepted its contents.
  3. Accepting these terms and conditions is a condition to use products and services provided by the Company.
  4. All users are obliged to observe these terms and conditions.
  5. The Company reserves the right to modify the provisions of these terms and conditions without each time notifying the user of the implemented modifications. The user may at any time familiarize himself with the currently effective Terms Of Use version on our Internet website https://clickhelp.com/.
  6. Further use of products and rendered services after additional modifications in the terms and conditions have been implemented, shall constitute the consent to accept these modifications. Refusal to accept these modifications shall preclude the user from using the offered products and services.

2. Service Description

  1. All software, used by users in accordance with its application and purpose defined in these terms and conditions, available on the following website https://clickhelp.com/ and provided by the Company shall be deemed as service or product.
  2. The use of any new services and products available on aforementioned website, after the user has accepted the terms and conditions shall be subject to its provisions.
  3. The Company is exclusively entitled to decide on functionality, the use, subject matter and the range of particular services and products as well as to cease rendering these services.
  4. The Company is exclusively authorized to decide on the contents and the nature of the software as well as to freely add, change or remove particular elements.

3. Access and the use of services

  1. Company services and products are exclusively designated for online documentation development and publishing, so must be used only in accordance with their purpose, application and their general characteristics.
  2. Company services and products can be accessed solely by logging on particular website.
  3. Every user is assigned a particular password and login which must not be used by third parties without the user’s consent. The user is responsible for keeping and proper security of his password and login.
  4. The user must be at least 16 years of age to be able to register and to access his or her account.
  5. The user undertakes to use the services and products in accordance with their use, purpose and in the manner consistent with both these terms and conditions and provisions of currently effective law.
  6. The user bears full responsibility for all contents, phrases and entries added to the network in connection with the use of offered services and products.
  7. The user understands, has become familiar with technical requirements necessary to use the services and products and has no objections in respect thereof. The user is aware of risk and threats connected with electronic data transmission.
  8. The Company reserves the right to access individual users’ accounts for the technical and administrative purposes and for security reasons. The obtained information in such a manner shall not be processed or made available to third parties unless required by provisions of law.
  9. If you are are an employee of or on a contract with a company that is a competitor of ClickHelp AM LLC in the field of technical communication or documentation authoring software or services, you are not allowed to use the services provided by the Company in any way.
  10. The trial access to our cloud services can only be used for time-limited service evaluation purposes, and cannot be used for business purposes.
  11. A person or a company is allowed to get free trial access to our services only once during a calendar year. If you need to get a free trial one more time during a year or would like to have several trial accounts, please contact us at sales@clickhelp.com.
  12. To avoid abuse in using our cloud services, the Company does not allow using disposable or temporary email addresses when requesting trials. Such trial requests may be blocked automatically or manually by our Operations Team after the trial is requested. Using such e-mail is considered a violation of the Company services terms of use.

4. Trademarks

  1. “ClickHelp” is an international trademark, and is subject to international protection.
  2. The Company, as a service provider, states that it has rights to intangible assets in the form of a graphic project of offered services and software, website layout, computer software as well as to all company signs, symbols and trademarks used within its scope of business activity.
  3. All services and products offered by the Company, which constitute specific works, are its exclusive property and are covered by an act on copyright and neighboring rights.
  4. Prior written consent of the Company is required for any not permitted personal and non-personal use of offered services and products. Such consent is required in particular when disseminating and publicizing particular elements(e.g. photos, films, texts) in other Internet services, printed publications, books, multimedia presentations and in other electronic media as well as for the disposal or use of its work (adaptations, alterations, modifications).
  5. Unauthorized lending, sale, granting of further licenses and sublicenses to the offered products and services by the user without express consent of the Company is prohibited. Such acts are not deemed to be the proper use of services.
  6. The user must not modify or change the purpose and use of offered services and products. Misleading others as to the existence of cooperation, association, relationship or acting on behalf of the Company is prohibited.

5. Payments

  1. The use of offered services available via https://clickhelp.com/ is free of charge for the first 14 days.
  2. After that period if the user wishes to continue using our services they will be requested to make a payment according to currently effective price list.
  3. All payments shall be non-cash transactions, conducted electronically by external professional entities.
  4. Default in payment according to currently effective price list means resignation from the provided services.
  5. The user shall be given a 14 day period notice of all changes in the price list.
  6. Some plans may include automatic subscrption renewal – a user’s credit card (or another payment source) will be charged automatically at the time of subscription renewal. By keeping the automatic renewal option enabled, the user agrees to those automatic charges and authorizes them until explicit subscription cancellation or payment method change initiated by the user.
  7. For monthly plans, automatic renewals cannot be disabled to make sure user’s ClickHelp portal is up and running without interruption. For annual plans, users can disable automatic renewal to renew their subscription manually.
  8. If a user would like to cancel their automatic renewal, they must contact sales@clickhelp.com at least 72 hours before the planned renewal date, so the Company has time to process the query and change the renewal method.

6. Refund Policy

  1. Regardless of the billing cycle, the Company provides no refunds or credits for unused time of the service or plan downgrades if you decide to close your account before the end of your subscription period.
  2. There will be no exceptions in order to treat all users equally.

7. Account Termination

  1. The user may close their account at any time by sending this request to sales@clickhelp.com, those requests will be processed within 72 hours. Account closing means that further use of services with the use of current password and login shall no longer be possible.
  2. The user is responsible for closing their account.
  3. Closing the account by the user before the end of settling period for which a payment has been made does not obligate the Company to refund the amount for the unused period.
  4. The Company reserves the right to close user’s account due to gross infringement of the provisions of these terms of use or in the event of illegal use of the offered services.
  5. The Company shall not be liable for damage suffered by the user arisen due to the suspension or closing the account by the user or for other reasons arising from the user’s fault.

8. Content Responsibility

  1. The user is responsible for all the content (including but not limited to text and graphics) created and published while using the services provided by the Company.
  2. The Company does not bear any responsibility for the content created by the user while using the services provided by the Company.

9. Security Policy

  1. The Company treats the clients data security seriously. Learn more in the ClickHelp Security Policy.

10. Limited Liability

  1. The Company does not guarantee compatibility of offered services and products with other vendors software. The user shall bear responsibility for the choice and consequences following from the use of other software including its applicability to user’s objectives.
  2. The Company stipulates that opinions given by users do not reflect in any possible manner its views and opinions. The Company does not monitor or control users’ opinions on a continual basis; if, however, any opinions in breach with these terms and conditions should be revealed efforts shall be immediately made to remove them as soon as possible.
  3. The Company shall bear no liability in particular for: (a) all negative consequences being the result of force majeure (b) phrases and entries added to the network in connection with the use of offered services and products (c) unlawful and inconsistent with these terms and conditions users’ operations while using offered services and products (d) disturbances in accessibility of offered products and services not caused by the Company (e) damage suffered by the user arisen due to the suspension or closing the account by the user or for other reasons arising from the user’s fault (f) damage suffered by the user as a result of a third party using his data that enable him to access the provided services and products, (g) damage following from the use or the impossibility to use offered products and services including damage actually suffered, the loss of expected benefits, data loss, damage or computer crash, the costs of substitute equipment and software, shut-down, company reputation infringement, (h) consequences of failure to perform or improper performance of obligations undertaken by other users even though such an obligation has been undertaken using offered products and services.

11. Export Compliance

  1. The user is responsible for complying with any applicable laws, rules, or regulations governing the export of the Service or any of its components.

12. Governing Law

  1. These terms of use shall be governed, construed, and enforced in accordance with the laws of the Republic of Armenia; without regard to its conflict of laws rules.

This document was last updated on March 12, 2022