Trust is a critical building block for every business

This is why we treat security of customer data and reliability of our services as highest priority. Just like you, we want your business to succeed, so we do our best to exceed customer expectations.

Here are some good reasons for you to start trusting us.
For more details about our security, privacy, and compliance practices, visit our Trust Center →.

We use high-quality hosting facilities provided by leading hosting companies in Luxembourg, United States and Australia. All hosting companies we work with are well-known for their state-of-the-art data center parks with multi-redundant network connections, physical access control, surveillance cameras with 24/7 monitoring, access with electronic keys, modern early warning fire alarm system.

ClickHelp system health is automatically monitored from multiple distributed locations all over the world. We publish information on current availability from monitored locations as well as uptime data for the last 30 days.

The team professionalism and remarkable customer care are often pointed out by our clients and prospects.

• Response within 24 hours: We guarantee a response within 24 hours to any query, but in reality we respond much faster.
• 24×7 Support: All support channels are monitored 24×7.
• Customer Success: Ensure customer success with training and consulting services we offer.
• Make our clients satisfied with their documentation design, see some examples on our Portal Gallery.

We understand the importance of data security for our clients, and we use procedural and technological measures to ensure it.

• User data is protected with strong SSL encryption, so it cannot be intercepted by third parties.
• The data of different clients is stored in isolated containers, no container sharing for better security.
• Passwords are not stored in plain text anywhere.
• To protect your payments, all transactions go only through PayPro Global – a secure online commerce platform. We do not store any payment data, and PayPro Global is a PCI compliant e-commerce service. This means that your payments are totally safe with us.

To learn more about the data security in ClickHelp, read our Security Policy.

We ensure the data safety by using an automated backup system.

• Portal database backups are performed automatically on a daily basis.
• The automated backup system stores five latest backups.
• The backup files are stored in three different locations.

You can also export and download your content in a human readable format if your backup policy requires. This export process can be automated using the ClickHelp REST API, so your systems can create the backups on a regular basis. This also means that you can switch from ClickHelp to any other tool at any moment keeping all your data.