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ClickHelp Cookie Policy

1. Terms

  • In this Cookie Policy, any use of the words “you”, “yours” or similar expressions shall mean any user of this website whatsoever. Terms such as “we”, “us”, “our” or similar expressions shall mean ClickHelp AM LLC.

2. What are cookies?

  • Cookies, pixel tags and similar technologies (which we will refer to collectively as “cookies”) are files containing small amounts of information which are downloaded to any Internet connected device – such as your computer, smartphone or tablet – when you visit a website. They are often used as a mechanism for websites to remember useful information, such as your login details, and can contribute to ease of use when navigating a website.
  • Our cookies cannot identify you personally.

3. Why do we use cookies?

  • We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our website.

4. What types of cookies do we use and how do we use them?

  • We currently use, and may use in the future, the following types of cookies on our website:
  • Strictly Necessary – Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
    Cookie name Purpose
    ASP.NET_SessionId Preserves the visitor’s session state across page requests
  • Statistics – Statistic cookies help website owners understand how visitors interact with the website by collecting and reporting information anonymously.
    Cookie name Purpose
    chut Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
  • Marketing – Marketing cookies are used to track visitors across websites. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
    Service Cookie Information
    Google (DoubleClick, Youtube, Google Analytics)

5. How to manage & remove cookies?

  • If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also visit this for more information on how to manage and remove cookies across a number of different internet browsers.

6. Where can I get further information?

This document was last updated on August 24, 2018