ClickHelp Technical Support
A Team of Professionals
Timely world-class assistance, always free
We handle the majority of queries within 2 hours delivering accurate and reliable solutions.
Skilled engineers with extensive experience
Professional assistance on first interaction. No bots, only real people willing to help.
Customer satisfaction as a goal
People love our customer service. They value clear communication and proactive assistance.
As usual, fabulous support from the ClickHelp team. :) Thank you for making this so smooth, guys!
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I think it’s awesome that you had a meeting with the devs about this ticket and added some items as stretch goals for the next couple of releases. Thanks!
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Quick response with several options to solve the issues experienced. Nice Support service!
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ClickHelp Tech support has consistently been top notch!
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Alex is very responsive and always resolves my issue. Thank you!
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I left the training with a lot of new ideas and options for our future documentation. Thank you
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As always, a timely and knowledgeable reponse with information that allows me to improve my understanding and learn more about ClickHelp.
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Very helpful response and tips to get around the problem even if you don't have the feature available.
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Fast response, gave me the info I needed, and easy to implement the change!
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Your support team is always quick to respond, and your dev team implements fixes much faster than expected!
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Thanks for your quick response to my question. It was very helpful.
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Ian was very attentive and followed up with me on a regular basis. I really appreciate that kind of service.
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Thanks to Alex K for the help in getting a demo arranged! :)
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As usual, the support is answering quickly and does its best to deliver either the solution or a workaround. You are never alone when using ClickHelp
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Answered my question quickly. Provided extra context and details to quell my concerns.
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Ian was very helpful in resolving the issue I was facing. His solutions were direct for the solution. Keep it up.
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Alex was most helpful. His answers were prompt and thorough.
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Alex was very warm and professional. He was able to understand the problem and gave me the exact solution. A high FTR on this one for sure!
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Ian, Mary and the Ops team were really helpful, especially given the amount of back and forth. I really appreciate their patience and how responsive they were. It means a lot.
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Ian responded to my request very quickly, and resolved it. Thank you Ian for this, and all your help it's much appreciated.
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We've always been so pleased with how quickly tech support responds and the individual help we get with whatever issues we're having! Thanks so much.
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Alex's responses are always so helpful with detailed examples, images with callouts, etc. ClickHelp Support is very impressive.
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Your support has been excellent from the start. Thank you!
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I'm always pleased with the high level of service I receive from your team!
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Great and quick help as always! Thanks for that!
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As allways, quick responses and good help! Thank you so much!
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Ian was very helpful and resolved my question quickly. He was also very polite and personable. Thanks for all your support!
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The service is fast and you can always find a solution to the problem.
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Alex is always very patient with my questions. I really appreciate his help!
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Ian and everyone on support, as well as the DevOps team, deserve a standing ovation for their work!
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Alex, Ian, and Mary always answer my questions so thoroughly and quickly. Thank you!
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Totally learned something new and was able to accomplish more than I was expecting!
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The resolution was quick, accurate and effecient:)
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Love learning that I'm not going to break my help center XD
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Dear Team I was happy, that the support answer in such a quick time even if you asking several questions. For me i had a very good experience. Thank you very much
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Ian is an excellent trainer and knows ClickHelp very well
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Your customer support is beyond exceptional. Thanks!!
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Thanks for the quick responses and help to fix this issue. I really appreciate it.
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I appreciate VERY QUICK response of your service team and goodwill to improve your product.
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Alex is always very very courteous and helpful. He is willing to help, and provides all the the necessary information I need to resolve my issues.
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ClickHelp has the best support. Fast responses, great information, always helpful.
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Loved that even though the feature I was looking for didn't exist, I still got a workaround suggestion, and the feature was put forth as a nice-to-have. Great support as always!
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Thank you for your quick attention to the matter and your kind responses.
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I totally love the ClickHelp team and the product. I have influenced 3 organizations to go for it. Hoping to sign up with you amazing folks through my current organization as well!
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Alex was quick to respond and suggest some troubleshooting.
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The support team ROCKS! They are prompt in responding and have excellent investigation skills. They make my job easier.
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Ian always comes through for me. Thanks to his help, I'm becoming a bit more comfortable using the CSS style sheet. That's something I've always wanted to do. Thanks Ian!
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Fast and useful. My misuse was fixed in a few minutes.
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Thanks so much for the quick response and assistance. The Support team never fails to help me out.
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Even more evidence that ClickHelp delivers a strong product with great customer service!
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I always learn new things from the Support team, which is awesome. And I'm so happy to be using more and more ClickHelp features!
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Alex K. provided prompt and courteous support!
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I appreciate the attentiveness to my questions - thanks!
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As always, Ian and the Ops Team went above and beyond to help me resolve my problem. I appreciate it so much. :)
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CH Support says 24 hours for domain mapping changes, but it happened within an hour. Awesome support as usual!
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Even when I wanted to give up, an inventive solution was found!!
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The cooperation with the support worked very well. The explanation was detailed enough, stating concrete steps to solve the issue.
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ClickHelp Support has the best team onboard for sure!
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Response was quick that it was a known issue and then the issue was fixed quickly. And the email explaining when the fixed would be released was clear. Great job as always.
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Fast response sent me to the right area of your knowledge base. And from there I was able to find the answer to another question.
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I know my request was outside the realm of traditional support questions, but in the end, I was able to get everything fixed! Definitely the definition of 'above and beyond.'
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I appreciate the fact that someone provided service during East Coast morning hours. Very helpful!
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Ian came up with several options to help us and walked us through the changes. He is very knowledgeable and patient.
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Thank you so much for providing an actual person who knows what they are doing (Alex, for example) and not outsourcing to someone without the knowledge.
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Add-on Services
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