FOR SUPPORT TEAMS

Fewer repetitive tickets. Faster answers from your knowledge base.

Name: AI-powered professional documentation tool
Brand: ClickHelp
Rating: 4.93 (3279 reviews)

Turn your knowledge base into an automated self-service hub to deflect repetitive tickets and guide users with AI.

AI-powered answers with verified source links
Instant content updates with zero coding required
Public, restricted, and internal access modes
Search analytics to track zero-result queries

Get a Custom Demo Free Trial See how self-service works

AnswerGenius

Online

How do I export my project as a PDF without losing the table of contents?

Open Output → Print Targets, choose PDF, and enable "Include table of contents" in the print target settings before generating. The TOC will appear at the start of the exported file.

Sources

Generating PDF output Configuring print targets

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Three Tensions

Where support knowledge bases quietly fall short

If you lead a support team, one of these probably sounds familiar. Most teams live with all three at once.

Helpdesk KB exists, but doesn't deflect enough

Your knowledge base is there, but readers still file tickets — they don't find the right article fast, or they don't phrase the question the way the article is titled.

"It's in the docs, but customers don't find it before they hit the contact form."

Content is scattered across tools

Some knowledge lives in Confluence, some in old help articles, some only in the heads of senior agents. There's no single self-service layer for readers to land on.

"We have answers in five places. Customers are looking in zero of them."

No clear signal on what's missing

You can read tickets one by one, but you can't see systematically which topics aren't covered, or where readers give up before resolving on their own.

"We know readers struggle. We don't know which topics to write next."

How ClickHelp Helps Support

A self-service layer built on four mechanisms

Not a feature grid. Four connected pieces that move repetitive tickets out of your queue and back into the knowledge base.

Layer 01 · Reader Self-Service

AnswerGenius answers reader questions in natural language — with source links

Readers ask questions the way they actually think. AnswerGenius pulls answers from your published documentation and shows the topics it used, so readers can dig deeper or verify the source.

Trained on your published topics — answers stay grounded in your docs
Every answer includes links back to the source topic
Available inside the reader portal and via External Widget (beta, Public publications only)

Acme Support Portal

Search the docs

Getting started

Account setup

Billing

Troubleshooting

2FA reset

API errors

Troubleshooting · Login issues

Resolving locked-out accounts

If a user can't sign in after three failed attempts, the account is automatically locked for 15 minutes…

AnswerGenius

How do I unlock a user?

Go to Users → Manage, select the locked user, then click Unlock.

Source

Resolving locked-out accounts

Layer 02 · Knowledge Base Maintenance

Update the knowledge base without a heavy authoring process

Support team members can edit topics in a familiar visual editor and publish in a click. No XML, no DITA, no docs department in the middle of a ticket spike.

Visual editor your team can pick up in an afternoon
Comments and review workflows for SMEs without leaving the topic
Publish in a click — readers see the update immediately

Acme Support / Topics / Resolving locked-out accounts

Save

Publish

BIU

Resolving locked-out accounts

If a user can't sign in after three failed attempts, the account is automatically locked for 15 minutes.

To unlock manually:

1. Go to Users → Manage.

2. Select the locked user.

3. Click Unlock.SME commentAdd screenshot of the Unlock button.

Layer 03 · Content Gap Signals

See where the knowledge base still fails users

Two honest signals you can act on: what readers search for in the portal, and what questions they ask AnswerGenius. Both point at the same thing — topics you haven't written yet, or topics readers can't find with the words they use.

Full-text search reports — top queries, zero-result queries
Analyze questions asked to AnswerGenius to spot missing topics
Use search and AI question signals together to plan what to write next

Reader search — last 30 days

1,284 queries

sso saml setup

142

reset 2fa for user

118

export pdf table of contents

bulk delete accounts

740 results

webhook retry policy

530 results

2 zero-result queries repeat each week. Consider new topics: bulk delete, webhook retry.

Layer 04 · Controlled Access

Public, Restricted, and Private publications — one platform, three audiences

Support content rarely fits a single audience. ClickHelp uses an explicit access model so customers, partners, and internal teams each see what they're meant to see.

Public — open self-service for end customers
Restricted — gated content for partners and named accounts (Power Readers)
Private — internal runbooks for your support agents

Publication access

Acme Support Portal · v2026.4

Public

Anyone with the URL

248 topics

Restricted

Power Readers · partner accounts

92 topics

Private

Internal support agents only

46 runbooks

SSO, role-based access, and one-time login tokens available across all modes.

Why Teams Trust ClickHelp

A support-facing knowledge platform you can build on

Trusted by teams in 100+ countries. SOC 2 Type II, GDPR, AES-256. Award-winning UX with the support reputation to match.

100+

Countries with active ClickHelp portals

15+ yrs

On the market, serving documentation teams

99.9%

Uptime SLA, with daily automatic backups

SOC 2

Type II certified · GDPR & CCPA compliant

See It in Action

See the support self-service flow on your own docs

30-minute walkthrough with a ClickHelp specialist. We'll connect AnswerGenius to a sample knowledge base and show how readers, support agents, and admins each see it.

Get a Custom Demo

How It Compares

ClickHelp vs. the alternatives support teams already have

Capability	ClickHelpDocumentation portal + AI Suite	Helpdesk KBarchetype	Internal wikiarchetype (e.g. Confluence)	Standalone AI chatbotarchetype
AI answers grounded in documentation	Yes	Partial	No	Partial
Reader-facing source links in answers	Yes	Partial	No	Partial
Support-friendly knowledge base authoring	Yes	Yes	Partial	No
Dedicated documentation portal	Yes	Partial	No	No
Public / Restricted / Private access model	Yes	Partial	Partial	No
Search signals for missing content	Yes	Partial	No	Partial
Website / application embed	Yes	Partial	No	Yes

Plan and pricing details aren't shown here — they're covered on the pricing page.

We rebuilt our customer self-service around a single ClickHelp portal. Readers find the answer they're looking for before they reach the contact form, and our agents now spend their time on the cases that actually need a human.

Support Team Lead, B2B SaaS

Mid-market software company

Evaluating ClickHelp?

See ClickHelp transform your customer self-service – in 30 minutes

Bring your existing Zendesk/Intercom articles, Confluence spaces, or text drafts. We'll show exactly how AnswerGenius handles repetitive questions, how you can spot hidden content gaps, and how fast you can deploy a ticket-deflecting help center.

Get a Custom Demo Start Free Trial

No credit cardFree Proof of ConceptCancel anytime

In the demo, you'll see

Instant AI answers with verified source links
Real-time tracking for zero-result searches
No-code knowledge base maintenance for your team
Granular access control for internal and public docs
Seamless help widget embed for your app or helpdesk

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